7 Sultans Casino - Player’s account is unjustly self-excluded.

I just opened this account never even played it only opened it because it was a sister site of the sites I always play and I have been sent an email saying self exclusion and I never did and it’s on every one of my accounts on thier sites I think it’s because I win too much on free bonus money because I won 20 the cash splash promotions and I cashed out 100 so I think it’s player discrimination and I do deposit on thier sites I also can’t play thier tournament’s and I don’t get deposit bonuses and it’s on every one of thier sites even this one that I’ve never even played I just want the casino to explain this to me please

Dear candydawn29,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. I have reviewed the Terms and Conditions of 7 Sultans Casino, and here is what I found:

1.3 REFUSAL TO REGISTER, DEREGISTRATION, EXCLUSION & SUSPENSION

1.3.1 We may refuse to register you as a player or elect to deregister and exclude you or suspend you as a player from the Casino at any time. Written notice of our intention will be given with appropriate reasons.

Please understand that a casino may decide to suspend or close a player's account if they suspect that the player is experiencing difficulties controlling their gambling behavior. If you did not play on the website and your account balance was zero at the time of the account closure, we are unable to persuade the casino to reopen your account.

As with any other business, online casinos have the right to decide who they provide their services to. While I understand this may be disappointing, we recommend exploring other platforms that better suit your preferences.

Please let me know if there is anything else I can assist you with.

Best regards,

Veronika

its not just 7 sultans it’s all thier casino platforms I’m mostly taking about vegaspalms and euro palms casino I have deposited a lot on their sites but then I started winning when I got their free mega money wheel and I always win and cash out without even depositing the reason they are doing this is because I won 20 dollars on a promotion and turned it over and cashed out 150 dollars and played all night without depositing it’s player descrimination I’m sick of it I’m done with sites that are crooked it’s not fair to people who do not have a gambling problem thanks for your help

I understand your disappointment, but since the balance in your account was zero and no funds or winnings were confiscated, we are unable to intervene or alter the casino's decision.

It’s worth noting that certain gaming patterns may trigger responsible gaming warnings. While this might feel restrictive, such measures are in place to prioritize player protection, and we appreciate the casino's efforts in this regard.

For the reasons outlined above, this complaint will now be marked as rejected.

We apologize for not being able to assist you further on this occasion. Should you encounter any issues with this or another casino in the future, please do not hesitate to contact us, and we will do our best to help.

Thank you for your understanding.

Best regards,

Veronika