24VIP Casino - Delayed payment.

Won 2000. In july summit all documentes requested several times finally got approved in sept. Then was notified in oct. Had to resummit documents  as they updated policy so resummit documentation was approved in nov. Now they have came up that i had a return deposit on a sister company.i have sent them bank documents a summary from bank that showed no returns at all for sept. Now they want my bank statements from jan 2019 to dec 2019. I feel that i have provide to them i had no returns from either place and feel they are just making up excuse. Also if ihad return why are they emailing free bonus to play.i feel this casino is a rip off. 6 months and still can not get paid.

Hello Richard.

Thank you very much for submitting your complaint. We are sorry to hear about your negative experience with this casino. So far, we have good experience with this casino. We recommend you provide the casino with the requested documents and to do it as soon as possible, because, if you send them these documents with a big delay, they may get suspicious and ask for new documents.

Could you inform us about the outcome, please?

Dear Richard,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.