24betting Casino - Player’s withdrawals have been delayed.

Dear Team,

What's the my payment status please response this mail

Additional comments from the player:

"Dear sir,

Your team not do the payment, and he's told resion then all team not reply any msg but I am already 10days but still he's not respond please you check and clear this problem then I will play game but I need my payment already I have dispost 40,000Rs and I will win 1Lk but he's not doing payment I request your team gay's @Alex,Peter,Mia,John it's all person not response please give my payment it's my humble request and I am waiting your reply.

I am waiting still 2weeks but u r Team not do the payment 1,70,000 But still I sending msg but he's not responded he's told resion and he's not support so please help me it's my Diposti amount is there 40000 Atlest I asking my Diposti amount return so please you help me sir."

Dear Shivaraj,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if it were your first withdrawal in this casino? Have you completed KYC account verification in the past?

Please understand that KYC account verification is a very important and essential process, during which casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly and it might take few working days completing this thorough procedure. If all the data is correct, there should be no reason for the casino to delay your withdrawal.

Subsequently, it’s quite usual for a withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Please let us know if this advice was helpful or we need to intervene. Looking forward to hearing from you.

Best regards,

Petronela

24betting not do the payment I have taken 2-3 times but I have win the big amount 1,70,000 but he's not do the payment I have waited 15days but still not responded please help me

24betting.com this all clients do the cheating starting he's response other wise Clint are win the amount then he's not do the response and he's not given payment I will waiting still daily I asking but he's not do the payment so please u help I am waiting your reply.

Additional comments from the player:

Dear sir,

24betting.com he's cheating every one I am waiting still 15days to he's not doing my and he's not respons please you help me sir I asking every day but he's not response I have dispost 60000 but I asking Atlest you return my Diposti amount but he's not given my money please sir I request to you please help me and I attached all prop please reply me I am waiting your reply sir

Dear Shivaraj,

Thank you very much for your reply and for forwarding the relevant screenshot.

However, I would like to ask to reply to your submitted complaint inside the existing thread and not by filing new complaints. Replying inside the thread is the easiest way for us to link all the relevant information to the correct issue and to collect important details and data in one place. You can reply to this existing complaint by following "Link" from the notifications which have been sent to your registered email.

Your cooperation in this matter is highly appreciated. 

Lastly, could you please advise if your account has been verified in the past?

Dear sir,

Yes I will asking daily and I will checked daily still he's not do the payment and I asking can you help me and I got the payment? You help me sir

Dear sir,

Yes I will asking daily and I will checked daily still he's not do the payment and I asking can you help me and I got the payment? You help me sir

Dear sir,

Yes I will asking daily and I will checked daily still he's not do the payment and I asking can you help me and I got the payment? You help me sir

Could you please advise if your account has been verified in the past?

Dear sir,

I have checked sir

He's all person he's cheating so he's cheating

Dear sir,

I got the money or not sir tell me and I complete he's all accounts I will blocked I have told this bank branch maneger I told you u stop the account traslestion

This is a last call, could you please advise if your account has been verified in the past? This information is essential for us to evaluate the situation competently. 

Ya, sir it's verified and I am waiting still but he's not response he's take the all, my documents and he's, verified

Dear Sir,

What you are taking action?

Please tell me sir I got the money?

It's very emergency sir I asking 24betting.com please give Atlest my Diposti amount but he's not understand my situation sir please sir you are help me I am in so trouble Sir. And totally I am not received payment Rs 1,70,000/- please you tell me sir I got the payment? And what can I do sir, still i asking and I requesting but he's not response please you help me sir!.

Thank you very much Shivaraj for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Sir my question is there I get the payment? I am waiting long time but not response Sir then he's give the payment? Please help me Sir it's humble request

Hello Shivaraj,

I looked at your complaint and will do my best to help you. I would like to invite 24betting Casino into this conversation. Can you please specify what is the problem with player’s withdrawal?

I don't know Sir I win the amount then I asking payment but he's not response sedanly I am very upset it's not little amount but he's not given my payment what to do? Please you help me Sir

We would like to ask the 24betting Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear Shivaraj,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.

We’ve reopened this complaint as per the player’s request. We would like to give this case one more chance to get resolved and help both involved parties to reach to a satisfactory conclusion.

Additional comments from player:

"Thanku casino guru I have received the payment 24betting.com do the my payment I really happy sir Thanku 24betting.com"

Dear Shivaraj,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru