The player from India had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. We had advised the player to be patient and wait for at least 14 days after requesting the withdrawal before submitting a complaint. After our intervention, the player confirmed that he had received his winnings. Thus, we marked the complaint as 'resolved' in our system.
22bet Casino - Withdrawal of player's winnings has been delayed.
Amount: 25,000 INR
22bet Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
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2 months ago
22bet Firstly my account has verified,i make withdrawals so many times for small amounts withdrawals also process smoothly but all of suddenly my last withdrawal status first approved after sometime it's shows withdrawal status pending,all my withdrawals usually take within same day credit my account,after I contact 22bet operator and emails they reply me your account on hold by security department for verification,i already verified and also this is not my first withdrawal,they were not replied anymore for further updates and also I am in medical emergency for my funds,they are really not helpful for my withdrawal and no replies that's why i contacted you, please help for my withdrawal.
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2 months ago
Dear mahendrareddy71958,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 month ago
Dear mahendrareddy71958,
Have you received your withdrawal from the casino yet?
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1 month ago
Dear mahendrareddy71958,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
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