HomeComplaints22bet Casino - Player's withdrawal is being rejected.

22bet Casino - Player's withdrawal is being rejected.

Amount: 759 R$

22bet Casino
Safety Index:Above average
Submitted: 02 Oct 2024 | Case closed : 15 Oct 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 month ago

The player from Brazil faced issues withdrawing funds as his attempts to use the same wallet for withdrawal were being rejected. He also considered another method provided by the casino, pay4fun. The issue remained unresolved as the player did not respond to the Complaints Team's inquiries, leading to the rejection of the complaint.

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1 month ago
Translation

I am trying to withdraw my money using the same wallet I deposited with, but it's being rejected. Another method through pay4fun rsrs by the casino.

Automatic translation:
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1 month ago

Hello Deivili1109,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 22bet Casino. Please allow me to ask you a few more question before we would move forward.

  • Could you please advise if your account is already verified and if yes, since when exactly?
  • Did you accumulate your winnings with real money or did you use a bonus?
  • Did you try to use any other withdrawal methods?
  • When was the last time you spoke to the casino and what was it about?


Looking forward to your answer.

Regards,

Nick

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1 month ago

Dear Deivili1109,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 month ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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