22bet Casino - Player's deposit is not credited.

On September 24, 2023, I made a deposit into my 22BET account and the deposit has not been credited to my account as of yet. I have never had issues with this betting and casino provider before and have made many large and small deposits without any problems. I have already contacted 22BET and have provided all of the deposit receipts they asked for. They told me to wait as of yesterday and still there has been no resolution. It's not about the amount, but rather, the principle of the matter.

Dear rjds306, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

Good afternoon, how is the problem with the payment provider if the money left my payment provider account? It makes no sense. If the money was debited it is because the casino received it.

Dear rjds306,

has the deposit been credited to your account yet?

Could you please specify what payment method did you use to make this deposit? Kindly be aware that there are minimum deposit limits associated with each payment method.

Dear rjds306,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.