The player from Brazil deposited funds into his 22bet account, after which the casino blocked his account alleging fraud. He refutes these allegations, stating that the deposit came legitimately from his bank account. He is seeking help to reclaim his funds.
22bet Casino - Player’s account is blocked over alleged fraud.
Amount: 5,170 R$
22bet Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
1 month ago
Public
Public
3 months ago
Translation
I made a deposit and they blocked my account claiming that I had committed fraud against them, that's a lie, the money came out of my bank account legitimately, so the site has no right to rob me, especially I'm sick with terminal cancer, I just I wanted to play the site 22bet robbed me they simply blocked the money that is not theirs it was deposited from my bank account ID 7660***09 player, please God help me
Edited by a Casino Guru admin
Automatic translation:
Public
Public
3 months ago
Dear brunoson30,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully?
- Do I understand correctly that your account has been blocked before you had a chance to place any bets?
- Have you played in this casino in the past or this would have been your first game session?
- If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Sensitive attachment
Sensitive attachment
3 months ago
Translation
All deposits left my bank
I have never had another account on this 22bet site
Not even multiple accounts, the 22bet site is dirty, trying to take advantage of people
This makes it easy for you to deposit on the site, they simply block your account and steal your money, they were the ones who committed the fraud, 22bet
He asked me for documents, I sent them several times, even holding my cell phone to the side of my face, as requested, everything in my name, documents, deposits, everything, everything
What this one is doing to me is not done
Even more, I just wanted to have fun and take my mind off the pain I'm going through, because I have terminal cancer, this site still does that for me!
But God is watching everything, you will pay dearly 22bet
Automatic translation:
Sensitive attachment
Sensitive attachment
3 months ago
Translation
I have more prints that my money is stuck inside the 22bet website, by God ask them to give me my money back. This is a crime, help me get back the money that is mine, 22bet cannot keep money that is not mine. It's theirs, this is theft
I'm begging you to have mercy on me and help me please for God's sake
Automatic translation:
Public
Public
3 months ago
Hi brunoson30,
I'm sorry but I still don't understand why your account was blocked.
- Could you please advise how long ago you registered your account?
- Did you have any successful withdrawals from this casino in the past?
- Do I understand correctly that your account has been blocked before you had a chance to place any bets?
Thank you.
Public
Public
3 months ago
Thank you very much, brunoson30, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Public
Public
3 months ago
Hello, brunoson30,
I am sorry to hear about your unpleasant experience. I will contact the casino and try my best to resolve the issue as soon as possible.
In the meantime, while we will wait for the casino's response, please, answer the following questions, brunoson30, because there are a few discrepancies and unclear information:
- If you lost all your deposits, as you claimed above, from what did you win the disputed funds?
- What does the disputed amount represent? How did you accumulate those funds?
- Since it is not clear what you were accused of, why did you mention multiple accounts?
- Can you share with us the casino's statement about alleged fraud? (Screenshot of the complete communication or you can forward the original email from the casino to branislav.b@casino.guru)
Please note that successful verification does not mean anything if other casino rules were breached.
Now I would like to invite 22bet Casino's representative to join this conversation and participate in the resolution of this complaint.
Dear 22bet Casino team,
Could you please provide us with a detailed explanation of the player's situation?
If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its claims and decision with relevant evidence?
Feel free to send the necessary evidence to my email address (branislav.b@casino.guru).
Thank you in advance for providing the information.
Sensitive attachment
Sensitive attachment
3 months ago
Translation
The first deposits were lost as I mentioned in this topic
Soon after I made a deposit of 2500 I started winning
Soon after, I made two more withdrawals and the site paid me correctly without any problems.
I left a remainder in the account to continue betting as soon as I won and went to withdraw the 22bet website asked me for documents
I sent all the documents as requested, everything you asked me for I sent!
Until then when I was losing the site didn't care! As you can see in this thread I made some deposits
1mil + 1mil+mil1+ 177 reais + 2500 reais
Until then it was great for the 22bet site!
When I started to win, the site simply blocked me from my account making allegations of fraud.
So I ask, how much did I lose because the site wasn't fraud???
Only after I started earning did the site make such false claims about me
to avoid paying the amount of 5170 reais
Since I sent all the requested documents
If I need it, I'll send it again without any problems!
I ask politely I can't win I'm forced to lose
I'm sorry but I didn't understand this 22bet website
That's right, the player is forced to lose,
If I had deposited until today and lost the site I would never ask for documents or make accusations.
Now, as I won, the site doesn't want to pay me the amount, I do! My money because it was all legit
Simple, the casino can claim that you committed fraud and keep your money. This is theft, a crime
Follow the false accusations made by 22bet casino
Automatic translation:
Public
Public
3 months ago
Alright, brunoson30. Thank you for the clarification.
If I understand it correctly, your disputed winnings were accumulated from your last deposit.
I read your posts translated into English, so maybe there were some inaccuracies in the translation of your previous post(s).
So, let's now wait for the casino's response and the details.
Public
Public
3 months ago
We are sorry to tell you that cooperation with account 7660***09 was terminated because of the detection of multi-account creation. The user managed to withdraw an amount exceeding his deposit.
According to our rules, after the completion of the proceedings, the company has the right to make any decision based on the principles of reasonableness and fairness. In this case, this includes the ability to block (close) the account, including duplicate accounts. Such actions may result in the invalidation and cancellation of all bonuses, free bets, and winnings received when using said bonuses and free bets, as well as the cancellation of all winnings received from the main or duplicate accounts.
We strive to maintain a fair and honest gaming environment for all our users and take all necessary measures to prevent violations of our rules.
Public
Public
3 months ago
Dear 22bet Casino team,
Thank you for the explanation. However, it seems like you forgot about one important question.
"If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its claims and decision with relevant evidence?
Feel free to send the necessary evidence to my email address (branislav.b@casino.guru)."
It would be highly appreciated if you could provide me with relevant evidence supporting your claims and the casino's decision, as well as more details regarding the linked accounts and activities performed on them.
What games did the accounts play most? If there were any bonuses used on the linked accounts, what bonuses were used on which account, please? Were the disputed winnings accumulated with a bonus or only with a real money deposit?
It would help if I could review it in the complainant's transaction/bonus history and see data matches connecting the allegedly linked accounts.
Looking forward to hearing from you.
Public
Public
3 months ago
Translation
22bet you guys are pathetic!
So you made it clear that the player cannot win more than what he deposited?
So now it's explained, the player is forced to lose?!
Which multiple accounts were created?
Can you send me proof of creating multiple accounts in my name?
Evidence please?
It's very easy to say, even parrots can speak!
Since you make false claims that I created several accounts to avoid paying me, is there any way to prove this?
Because this is a crime, accusations that don't even make sense!
22bet this makes my stomach upset, the allegations that you 22bet make to avoid paying me what you owe me 5170 reais are disgusting
So when a player deposits 200 reais, and wins 400, he cannot withdraw?
Because when it comes to bonuses, the first deposits were all lost, if there were any bonuses they were lost along with the first deposits, which is easy to access, anyone can see that your 22bet website gives the bonus only applies to the first deposit of which I deposited more of 5000 thousand reais and
And these first deposits were all lost
Dear Guru, 22bet casino makes it clear that the player cannot win and is forced to lose anyway!
I didn't do multiple calculations!
This is false and lacks respect for human beings,
So it would be very easy, the casino has the strength of an oppressor, when you lose everything is ok, there was no fraud when I was losing?!
I could be depositing until I reached millions, then I just won and there was fraud
Honestly I'm disgusted by you 22bet is the most rotten casino I've ever seen
But I will receive it even after I die because my family members are already aware of the case!
22bet your name may be made public on various television channels and social networks
Because it would be very easy for me to pick up the phone right now and do a live broadcast saying what you are doing to me
Especially since I'm sick!
I need my money because when I lost it you received it without any complications
So I ask in the name of Jesus Christ, don't do this to me, please pay me what you owe me, I really need my money to continue my treatment, buy medicine
Because I feel a lot of pain, you have no idea how terrible this is
Automatic translation:
Public
Public
3 months ago
Hello Branislav,
I've already forwarded the evidence and explanations to you via email. Thank you for your attention and understanding.
Public
Public
3 months ago
Translation
This surprises me because what is the intention of hiding evidence 🤔
Since I was honest in leaving all the evidence in front of everyone to ascertain the facts
So it is easy for 22bet casino to make any allegations, such as that the casino is not clean!
I don't expect anything good, it's a trap, I didn't do enough math!
If the evidence is about me, I want to see it too
Because I have the right to see what this dirty casino 22bet is up to, because I don't expect good things from a dirty, disgusting filthy casino like this one that is capable of doing anything to rob people
Yes, I want the evidence to show me a rotten casino, because I have the right to know what your trap is, what setup on your part??
Be careful guys, don't deposit in this casino, it is the dirtiest, filthiest casino
22bet even after I die I will receive it, my family will receive the money in court and all social networks and the media will know about the rotten casino. Which is 22bet anyway you will be affected the amount you are stealing from me will cost you much more 22bet.
God is seeing everything
The law of return does not fail🙏
Automatic translation:
Public
Public
2 months ago
Translation
I'm just asking for my money, because I need to continue my chemotherapy sessions, it would be great if you paid me my money, I need it!
Unlike you, I have a long time to live, I don't, so I ask for mercy on me, if there is anyone who has a heart on this site 22bet, pay me, God, you have no idea of my pain, God, don't do this to me, I never did it nothing for you 22bet
Automatic translation:
Public
Public
2 months ago
Dear brunoson30,
After gathering all the necessary information, we are closing this complaint as unjustified due to the following:
- multiple accounts/collusion - at least 2 casino accounts (including yours) were linked by specific and unique personal data, which confirms the accounts were registered by you
- manipulative game strategy in virtual sports
- both above points mean a breach of the casino's Terms and Conditions
- bonus was also used on your disputed account
- you withdrew from your account more than you deposited
In addition, as you might know, our forum deals with complaints about online casinos only. I understand it must be difficult for you, but we do not have enough insight to take on this kind of issue, and after gathering all the necessary information, we can see that the allegations relate to virtual sports betting.
I recommend you submit your complaint to one of the websites that deal with sports betting-related complaints, to ADR, or directly to the authority that regulates the casino. Also, I recommend it if you need more details/evidence regarding the casino's claims and decision.
In case of any questions, feel free to contact me at my email (branislav.b@casino.guru).
Thank you very much for your understanding, and sincerely wish you good luck in resolving your issue.
Thank you too, 22Bet Casino Team, for your cooperation and help.
Best regards,
Branislav, Casino.Guru
Please disable your AdBlock