Home Complaints 22bet Casino - Player’s account has been blocked.

Amount: €8,500

22bet Casino - Player’s account has been blocked.

2.1/10 Very Bad reputation Submitted: 15 Apr 2020 | Unresolved : 13.05.2020
Our verdict

No reaction, passive regulator

UNRESOLVED

Case summary

55 days ago - 13 May 2020

The player from Italy had his account blocked after depositing funds in to his account.

Written by Jozef Krucay
Data and complaints deputy lead
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I think we must have the courage and face all these big problems.

They always start like this. With this casino I received an email, in which I was told to subscribe to their site and so on, that from Italy it was available. One does not pay much attention to it and signs up. I am a person who has no problem saying that he plays strong with high bets, but when the fraud gets in the way, the boxes start turning because it is not correct. My data entered at the time of registration under all truths, and therefore certifiable that I come from Italy. For this problem, I had positive feedback with another casino. I ask for transparency, which I have not had through this casino. I ask that players not be sent false news or half-truths that put any players in a bad economic situation. For this reason, even if late I request a full refund of the wagers on their casino. Thanks to this site I took courage and I am starting to charge against all those sites that are not looking for players, but only roosters to be skinned. In the game you win and lose, but you only do it if you are protected, the players can't be just the injured party. Today I ask the site why I can't get in, and they tell me that it's blocked, and that I can't access it anymore. I therefore enclose movements, directly from my credit card, which attest to the deposits made on their casino. I will go on to any degree of judgment. Maybe I won't receive the money but some scammers have to close!

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Dear Marquez,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Did you receive any explanation from the casino why your account has been blocked? Are there any funds being held by the casino? On what grounds do you request your deposits to be refunded? I understand that it might seem like a lot of questions, but I would like to understand your problem as accurately as possible. Thank you very much in advance for your reply.

Best regards,

Petronela

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Thank you very much Marquez for providing all the necessary information. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Public

Hello Marquez.

I am very sorry about the way you've been treated by the casino. We will now try to get in touch with the casino to find more information about your case.

 

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Public

Hey Marquez, 


no reaction from the casino, for now.  Hopefully, they will provide us with the response soon.

Public

We would like to ask the 22bet Casino to reply to this complaint. We are extending the timer by 7 days.  If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

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It is clear to me why it has 2.2 reputation in fact

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Hi, thank you in the meantime for the deidizione work you do towards us players.

I ask you, kindly, in case the casino people don't answer to describe me an effective procedure to be able to recover my money.

So as not to leave my situation in vain and simply close it with "unresolved".


Thanks so much


Best regards

Automatic translation
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We would like to ask the 22bet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Public

Hello Marquez. 


If the casino fails to respond we will close the complaint as unresolved. It will be public in the casino review and it will affect their reputation on our website, too.


If the resolution ends unsuccessfully your only option is to contact the licensing authority of the 22bet casino.


Best regards, Jozef

Casino.Guru

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What do you want me to care about the casino reputation right now? I am amazed by your help .. a complaint I solved by myself, two were practically closed because I am convinced that you have influence of the casino. This will be closed with an "unsolved".

forget it, I do it myself. Not even an answer did you manage to get.

regards

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Practically as usual. This call will be unsolved for you, and it will really become a problem for me. They don't even take us into consideration when you make these requests, crazy.

the other complaints, however, are unable to reopen.

but I would like to ask you a question. But what do you really do?

Automatic translation
Public

Dear Marquez.


I am very sorry to hear your opinion about our complaint team. Please, be aware that our Complaint resolution centre receives huge amount of complaints every day and we require a time frame to evaluate, investigate and provide objective response about the cases.


Our complaint resolution centre is free independent service for the players and if you are interested about how we work, I recommend you to read article About us or other useful helpful articles you can find on our website, link below.

https://casino.guru/about-us


Since you chose to play at the casino with bad reputation, the resolution may be difficult but I have many experiences with this casino and they reopen unresolved complaints pretty often, so hopefully, they will reach us soon.


Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

The casino can reopen this complaint anytime.