22bet Casino - Player’s account has been blocked.

Io penso che si debba avere il coraggio e affrontare tutte queste grandi problematiche.

Iniziano sempre cosi. Con questo casinò ho ricevuto una mail , in cui mi si diceva di iscrivermi al loro sito e via dicendo , che dall'Italia era disponibile. Uno non ci fa molto caso e ci si iscrive. Sono persona che non ha problemi a dire che gioca forte con puntate alte , ma quando poi ci si mette in mezzo la frode iniziano a girarmi le scatole perchÈ non è corretto. I miei dati inseriti al momento dell'iscrizione sotto tutti veritieri, e quindi attestabili che provengo dall'italia. Per questa problematica ho avuto un feedback positivo con un altro casinò. io chiedo trasparenza , cosa che tramite questo casinò non ho avuto. Chiedo che ai giocatori non vengano inoltrate notizie false o mezze veritÀ che mettono in cattiva situazione economica eventuali giocatori. Per questo motivo , anche se con ritardo richiedo il rimborso totale delle giocate sul loro casinò. Grazie a questo sito ho preso coraggio e sto partendo alla carica contro tutti quei siti che non cercano giocatori , ma solo galli da spellare. Nel gioco si vince e si perde, ma lo si fa solo se tutelati, i giocatori non posso essere solo la parte lesa. Oggi richiedo al sito come mai non riesco a entrare, e loro mi dicono che È bloccato , e che non posso più accedervi . Vi allego dunque movimenti , direttamente dalla mia carta di credito che attestano i depositi eseguiti sul loro casinò. Andrò avanti fino a qualsiasi grado di giudizio. I soldi magari non li riceverò ma devono chiudere certi truffatori!

Dear Marquez,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Did you receive any explanation from the casino why your account has been blocked? Are there any funds being held by the casino? On what grounds do you request your deposits to be refunded? I understand that it might seem like a lot of questions, but I would like to understand your problem as accurately as possible. Thank you very much in advance for your reply.

Best regards,

Petronela

Thank you very much Marquez for providing all the necessary information. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Marquez.

I am very sorry about the way you've been treated by the casino. We will now try to get in touch with the casino to find more information about your case.

Qualche novità?

Hey Marquez, 

no reaction from the casino, for now.  Hopefully, they will provide us with the response soon.

We would like to ask the 22bet Casino to reply to this complaint. We are extending the timer by 7 days.  If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Mi è chiaro perché ha 2.2 di reputazione infatti

Salve, vi ringrazio intanto per la deidizione al lavoro che fate nei confronti di noi giocatori.

Vi chiedo , cortesemente , nel caso in cui non dovessero rispondere quelli del casinò di descrivermi una procedura efficace per poter andare a recuperare i miei soldi.

In modo da non lasciare vana la mia situazione e chiuderla semplicemente con "irrisolta".

Grazie mille

Cordiali saluti

We would like to ask the 22bet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hello Marquez. 

If the casino fails to respond we will close the complaint as unresolved. It will be public in the casino review and it will affect their reputation on our website, too.

If the resolution ends unsuccessfully your only option is to contact the licensing authority of the 22bet casino.

Best regards, Jozef

Casino.Guru

Cosa vuole che mi interessi della reputazione de casino in questo momento? Sono esterrefatto dal vostro aiuto.. un reclamo L ho risolto da me, due sono stati praticamente chiuso perché sono convinto che abbiate influenza del casino. Questo sarà chiuso con un "irrisolto".

lasciate perdere va , faccio da me. Neanche una risposta siete riusciti ad ottenere.

saluti

Praticamente come al solito. Questo richiamo sarà per voi irrisolto, e per me diventerà davvero un problema . Neanche ci prendono in considerazione quando fate queste richieste, pazzesco.

gli altri reclami invece non si riescono a riaprire.

ma una domanda ve la vorrei fare. Ma voi cosa fate davvero?

Dear Marquez.

I am very sorry to hear your opinion about our complaint team. Please, be aware that our Complaint resolution centre receives huge amount of complaints every day and we require a time frame to evaluate, investigate and provide objective response about the cases.

Our complaint resolution centre is free independent service for the players and if you are interested about how we work, I recommend you to read article About us or other useful helpful articles you can find on our website, link below.

https://casino.guru/about-us

Since you chose to play at the casino with bad reputation, the resolution may be difficult but I have many experiences with this casino and they reopen unresolved complaints pretty often, so hopefully, they will reach us soon.

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

The casino can reopen this complaint anytime.

We’ve reopened this complaint at the request of 22bet Casino casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Thank you for your appeal. We would like to express our sincere regret about this situation. We always strive to provide the best service to our customers, however, in this case, we have to be guided by our rules and obligations to our players.

According to our General Terms and Conditions https://22bet.com/information/rules/2:

7. You are responsible for determining whether your accessing and/or using of the Website is compliant with applicable laws in your jurisdiction and you warrant to us that gambling is legal in the territory where you reside. When opening an account and/or using our Website you must make sure that your actions are legal in the territory in which you reside. You also guarantee and agree that you have received legal advice before registering on our Website.

This is an important requirement to ensure that our casino complies with international laws and regulations.

In addition to this, we also have a commitment to protect our players, especially those who may have gambling addiction problems. We always endeavor to provide support and assistance in such cases, and your comments will help us improve our measures to prevent and address such situations.

Again, we sincerely apologise for any inconvenience this situation has caused. We will take all necessary measures to improve our processes and provide better service to our players.

If you have any further questions or comments, feel free to contact us. We are always ready to help and provide you with the best possible experience at our casino.

Due to the player's decision to anonymize his account, we are unable to obtain his response here. However, according to our fair gambling codex: https://casino.guru/fair-gambling-codex-for-casinos#restricted-countries , if a casino let player to register from a restricted country to play and later discovers that the player is indeed from a restricted country, the casino must award the winnings and deactivate the account. Since the player in this scenario played and lost, we believe that he lost fairly and therefore is not entitled to a refund.

We highly advise the casino to verify the players' information during the registration process and enforce restrictions for certain countries at that stage.

Because of all written above, I am closing this complaint as unjustified.