The player from Greece had initially been unable to make a withdrawal from the casino. However, he later reported a different issue, stating that the casino had not closed his account despite his request, and had only responded to his emails every seven days. Despite our efforts to assist the player by requesting further information about his account closure request and the casino's responses, the player did not provide the requested details. Therefore, we could not investigate the matter further, leading to the rejection of the complaint.
22bet Casino - Player is struggling with withdrawal process.
Amount: €996
22bet Casino
Safety Index:Above averageSafety Index
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7.9
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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1 year ago
Dear alexanag92a,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.
Please allow me to ask you a few questions, so I can better understand the situation.
Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only? Please understand, that without verifying your account, you won’t be entitled to any withdrawals.
When did you request a withdrawal from the casino? Is it still pending in your account?
Looking forward to hearing from you.
Best regards,
Tomas
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1 year ago
Casino don’t close my account! They want me to wait 3 month to close my account!
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1 year ago
Thanks for the update.
Could you please advise what is the reason why you decided to close your account in the casino?
Could you please send me your initial request for closure and the response you received from the casino? My email is tomas@casino.guru
I'll await your reply.
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1 year ago
Dear alexanag92a,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
i sent email to block@22bet but the reply every 7 day! And my account is still open
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1 year ago
I am sorry to hear it.
If you wish for us to help, please send me the information I requested previously:
Please send me your initial request for closure and the response you received from the casino. Send me this information to my email at tomas@casino.guru
