The player from Germany repeatedly attempted to withdraw funds from the casino, but each request was canceled. After providing proof of deposit, she was told to apply again, yet her withdrawals were still not processed. The verification process faced multiple issues, leading to frustration and the subsequent loss of the remaining balance. The Complaints Team concluded that the complaint was closed, as the player had opted to play down her balance, and emphasized the necessity of the verification procedures.
20bets Casino - Player's withdrawals are being canceled.
Amount: €900
20bets Casino
Safety Index:Above averageSafety Index
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7.4
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Case closed
Our verdict
Other
REJECTED
Case summary
1 week ago
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3 weeks ago
Translation
Hello, I've tried several times to make withdrawals, but each time they cancel them. Once, the proof of deposit was missing, so I uploaded it. Then I was told in the chat that everything was fine and I should apply again, but now nothing is working. I have screen recordings of everything.
Automatic translation:
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3 weeks ago
Hello Egien,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 20bets Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise since when is your account fully verified?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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2 weeks ago
Translation
No, they had problems with the verification because I had won €1700. I sent a selfie with my ID 17 times and finally I had had enough and bet everything. They are scammers, nothing else. I won't say anything more than that 17 times and it kept getting rejected. Don't pay anything in, they are the biggest scammers!!!!!!!! I took screenshots of everything!!! And yes, it was real money with no bonus
Edited
Automatic translation:
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1 week ago
Hello Egien,
Do I understand it correctly that you have currently no balance on your account?
Can you please also advise how long has been the verification process going on?
Please note that it is common that the casino requires a document multiple time and the player has to simply follow their instruction.
Looking forward to hearing from you.
Regards,
Nick
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1 week ago
Translation
Yes, I just played it down out of anger, the payouts were constantly cancelled!!!!!! I have screen recordings, that's scammers for me, nothing else
Automatic translation:
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1 week ago
Dear Egien,
Thank you for your understanding. As your balance has been lost, we regret to inform you that we will have to close this complaint.
Please note that it is ultimately the player’s decision whether to continue playing with their balance or to wait for the verification and withdrawal process to be completed. These procedures are necessary and can take up to 14 days, during which we kindly ask for patience.
We’re sorry that we cannot assist you further in this matter. Should you have any other concerns, feel free to reach out.
Best regards,
Nick
