Dear Egien,
Thank you for your understanding. As your balance has been lost, we regret to inform you that we will have to close this complaint.
Please note that it is ultimately the player’s decision whether to continue playing with their balance or to wait for the verification and withdrawal process to be completed. These procedures are necessary and can take up to 14 days, during which we kindly ask for patience.
We’re sorry that we cannot assist you further in this matter. Should you have any other concerns, feel free to reach out.
Best regards,
Nick
Dear Egien,
Thank you for your understanding. As your balance has been lost, we regret to inform you that we will have to close this complaint.
Please note that it is ultimately the player’s decision whether to continue playing with their balance or to wait for the verification and withdrawal process to be completed. These procedures are necessary and can take up to 14 days, during which we kindly ask for patience.
We’re sorry that we cannot assist you further in this matter. Should you have any other concerns, feel free to reach out.
Best regards,
Nick