20Bet Casino - Player struggles with withdrawal because of verification issues.

Good evening. I'm unable to make withdrawals on 20bet. They're asking for my card details and personal information, everything. Every kind of refund and message is being denied.

Does anyone know what I can do?? Please help me

Dear Fabio1994,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise which documents you have already provided and when exactly you sent the last one? Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

HI! I provided my ID card, front and back, screenshot of the last deposit made, front and back of my card covering only the code on the back. Everything that was asked of me.

they rejected everything. It's clearly a scam. I would just like to be sure that it is so that I can report it to the postal police.

Thank you very much for your reply, Fabio1994. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear Fabio1994,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.