1xSlots Casino - The player's unable to withdraw.

You go to withdraw and it doesn’t work, then they ask for ID they want a picture of your debit card both sides a selfie with your passport proof of address etc. They are 100% a con operation,

Hello Raymond,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1xSLots Casino. Please allow me to ask you a few more question before we would move forward.

When exactly did you begin the verification process? Which documents are approved and which are still waiting to be approved? Is the casino responding to you and if yes, when was the last time they did and what was it about?

Please note that it is absolutely common to verify your identity and you won't be able to withdraw unless you do.

Looking forward to your answer.

Regards,

Nick

The process started on the 12/04/22 I paid €40 deposit and played the slots. Has for any other documents I don’t know I played I won and thought that’s all you have to do. I have sent them everything they have asked for to claim winnings has far has I understand

Hello Raymond,

Could you please advise since when is the verification process ongoing? Also when was the last time you sent them a document?

Last time I asked for winnings was 21/05/22 same reply go to withdraw and nothing happens. Process to withdraw started about 12th Apry

Thank you Raymond for all the information. I will now forward your complaint to my colleague Branislav who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello, Raymond,

I am sorry to hear about your negative experience. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite 1xSlots Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear 1xSlots Casino Team,

Could you please clarify the player's situation in more detail? What is the reason why the player's withdrawal has not been completely processed yet, and what is the estimated time frame for processing the payment? Is there any problem with his verification?

Thank you in advance for providing the information.

That’s all I’ve got, that’s what they emailed me. They must know who I am because they have emailed me.

How can I send you a screenshot

Dear Raymond,

You can share it directly here, with your reply. Or, you can send me the necessary data to my email address (branislav.b@casino.guru). However, it does not matter who you send it to, the casino will receive it.

Are you please sure you filled your email address valid for the casino account correctly here? Are you sure we are talking about 1xSlots Casino?

This is the link for the casino's official website - HERE. Please, check it and let us know.

Did you receive the screenshots

Unfortunately, I have not got anything except one email that you sent.

I am waiting for your email and answers to the questions from my previous post. Screenshot sharing options were already mentioned.

Screenshots were sent to your email

I am sorry but I am afraid they were not.

What email address did you use to send them to me? I already sent you an email today (see a screenshot).

Please, find this email and try to answer it, and upload the screenshots as attachments to this email. Or, create a new email and simply put my email address on the recipients' list. Do not answer the email with a notification about my new reply in this thread, please.

Or, alternatively, once you click on the link in the notification email and log into casino.guru, send the screenshots directly here, with your post.

I have now sent pictures to Bratislava.b@casino.com

Raymond, I am afraid your email will be sent to you back with a notification that it is not possible to deliver it.

This is my correct email address - branislav.b@casino.guru

I already shared it in this open thread.

Please, send your email with attachments/screenshots again using the correct email address. Once you have it done, let us know about it.

However, I asked you a few questions above. I am still waiting for answers. Check my post from May 27th in this thread and answer the questions.

Could you remind me of what other things you need from me please

"Are you please sure you filled your email address valid for the casino account correctly here? Are you sure we are talking about 1xSlots Casino?

This is the link for the casino's official website - HERE. Please, check it and let us know."

Please, click on "HERE" and check if it is the correct casino in which you played.

Also, I am still waiting for the mentioned screenshots of the communication with the casino.

I am looking forward to hearing from you soon.

I have sent screenshots to branislav.b@casino.garu

Alright, thank you, you used an incorrect address again. Now please copy this email - branislav.b@casino.guru, and resend your email here. Also, please answer the questions from my previous post.

To be honest, it is not fun anymore. Please note if you are not willing to cooperate and will not answer my questions, I will be forced to reject this complaint.

Thank you very much in advance for all the necessary information and/or data.

I am looking forward to hearing from you.

I now think you work for windiggers and you have never had any intention of solving this issue, the email address I have used is exactly the one you have sent to me. You are also a conman and one day you will get what’s coming to you. So f*ck off and die

Unfortunately, regardless of the insults used and the player's unacceptable behaviour, we are forced to reject this case because the player has not answered my questions after several attempts and is not willing to cooperate in resolving the issue. Therefore, we are not able to proceed with a further investigation or suggest possible solutions.

I sincerely hope the player can see a difference between the emails below.

The last two emails used by the player for sending the screenshots:

Bratislava.b@casino.com

branislav.b@casino.garu

The right one that was posted in this thread at least 3 times and that should have been used by the player:

branislav.b@casino.guru

The player can reopen this complaint anytime. However, please note the reopening request will be accepted only after providing sufficient evidence and information.

Thank you for your understanding.

Thank you very much, 1xSlots Casino Team, for your effort.

Best regards,

Branislav, Casino.Guru