1xBet Casino - Player's withdrawal is delayed due to payment method issues.

I deposited money using VISA, and they had no problem at all taking my money through deposits, but once I try to withdraw, they removed the VISA option because I made money!! I then tried MasterCard, and the message I get in the refusal is: (Withdrawals are only possible using the same details that were used to make a deposit. If you deposit money via different payment methods, you should withdraw money in proportion to the amount you have deposited via each payment method.)

How can I withdraw with the same details and payment method if I can’t choose the method I used in the deposit!!

The customer service told me as follows: If a deposit method is not available for withdrawal, we recommend using an alternative payment method for withdrawal.1.

Make a minimum deposit via a different payment method.2. Place bets for a total of your deposit. The odds of the events should be 1.1 or higher.3. Confirm deposits made via each payment method at security-en@1xbet-team.com by sending the screenshot of the deposit transaction details from your payment system operator.4. Make a withdrawal via this method.

I did that 3 times and have been waiting for 2 weeks!

Dear markemad,

Thank you very much for submitting your complaint. I'm really sorry to hear about your issue. Please allow me to ask you a few questions to make sure I understand the situation completely.

Have you made any successful withdrawals from this casino before?

Can you please confirm that you passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

Regarding the available withdrawal methods, we recommend following the instructions of the casino. Can you please specify when exactly the casino approved the payment of your winnings?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi,

I did do successful withdrawals before, but now all the methods I used are blocked for God knows why!

Yes I passed KYC after a long and tiring process.

No I never used any bonuses.

They did not approve the withdrawal. They actually refused it because I tried to use different methods of withdrawal methods (Which I used to successfully withdraw from this casino) and they refused it because: (Withdrawals are only possible using the same details that were used to make a deposit. If you deposit money via different payment methods, you should withdraw money in proportion to the amount you have deposited via each payment method.)

Then they tell me to do this: Make a minimum deposit via a different payment method.2. Place bets for a total of your deposit. The odds of the events should be 1.1 or higher.3. Confirm deposits made via each payment method at security-en@1xbet-team.com by sending the screenshot of the deposit transaction details from your payment system operator.4. Make a withdrawal via this method.

Which doesn’t make sense because I already deposited money using these other payment methods! But I did it nevertheless and still getting refused requests!!! Terribly frustrating

Could you please specify which payment methods you used for depositing into the casino? Have all of them been verified? Has the casino advised you which method you should use?

I withdrew money before through VISA, MasterCard, InstaPay (Bank Transfer) and Vodafone Cash. All of them worked. 1xBet sometimes decides to block withdrawals so players would lose the money they made and only then do they decide to reply, which is exactly what happened to me. I’ve been sending emails for 2-3 weeks now, but now all of a sudden once I lost the money I won, they miraculously replied and told me that now I can use the payment method I want. I’m taking my business somewhere else, it’s one of the worst casinos I’ve ever dealt with.

I just have a pending deposit request that I transferred since so long (worth 3000 EGP) which they are not replying about as well now. Once they give that to me I’m deleting my account.

Betway Casino is much much better, and I totally recommend it, for anyone reading this. Nothing about 1xBet makes it worth the useless and lifeless customer support and the incompetent so-called "security department" they have.

Please forward any relevant communication between you and the casino regarding this issue to veronika.l@casino.guru. Alternatively, you may send the screenshots here.

Dear markemad,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have sent the dispute to your email. Thank you

Dear markemad, I have received only one email dated 31 August 2023, where you sent the casino the screenshot of your transaction history and your ID. However, I can not see the screenshots or the casino's reply. Could you please send me the whole communication once more?

Dear markemad,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.