1xBet Casino - Player is overwhelmingly frustrated with detailed verification process.

My account have been blocked with 1xbet almost 2years, we started the verification process, they asked to provide my ID card I've provided, they asked my bank statement,it have been provided,they asked me to hold a code and do a picture,I did it, they asked to do a video call it have been done,they asked to fill form it have been, another video call,after the video call ,they now ask me my birth certificate,it have been provided,they ask a certificate confirming my mental capacity,it have been also provided, today they are asking to provide a copy of no gambling addition, note that I've done only 24hours on their site before my account have been blocked, so how can they suspect just after 24hours that I have gambling addition, note that in the document provided a week ago(certificate of mental capacity) it have been stated that am mentally stable and have no addition, I don't really know why 1xbet is frustrating me and duplicating the verification process

Dear Myanga,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1xBet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Is there any balance on your casino account?
• Could you please indicate when the verification of your account began?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I played only 24hours before my account was blocked.

I tried to withdraw and received a prompt that my account was blocked and I should contact them.

I played slots, aviator and some others lives games

I have almost 5000$ in my account

The verification process really began 3months ago

Dear 1xbet said they don't wanna accept any collaboration with me, and only paid my balance, I registered same day and my account have been blocked the same day, normally they have to pay all my deposit,they can't stop collaboration with me and accept my losts,they should cancel all my my bets as they use to do and pay my money in full ,I deposited more than 30000usd lost some part of the money,they only paid me 4800usd

Could you please share this recent communication you had with the casino in more detail? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Dear Myanga,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.