1xBet Casino - Player has been accused of opening multiple accounts.

Hello Team,

I was using 1x bet since more than 6 months with 1 account, i have never had a problem but recently i deposited 47000 and at time of closure it was 50300 in my account, all of sudden they ask for verifictaion docs and i submitted everything and i got message saying my account is closed due to multiple accounts, im pretty sure they are not willing to pay my money and playing tricks without any proof, My deposit money is huge and it is my hard earned money,I'm literally clue less

My heart is rapidly beating

Tears in eyes

This is my hard earned money sir

Give back my deposit money sir

I'm begging you sir 

Please give my money

I have no idea why u guys block my account

I don't have any other accounts

I only use this account

Please give my money back 

Begging you sir 

This is hard earned money

I have no option to die if I don't get my deposit money

My family is in very emergency situation sir 

Begging u  please show some humanity

Give me my money 

Dear Dheeraj Reddy,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours? Were your winnings accumulated with or without an active bonus? Have you redeemed any promotional offers in this casino in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello sir

So happy to see the response

No body in my home or IP use 1*bet except me as I told earlier I won accumulator bet of 33000 INR and they paid me that amount. Layer for next deposit all problems started.

I've deposited 47000 INR to place bets on cricket.

After multiple bets I was landed on 50300 INR balance and alll of sudden they close my account after submitting all doc's and they close for duplicate account. This is unfair

I'm requesting them to atleast deduct the won bets and refund remaining amount sir.

Thank you, Dheeraj Reddy, for your reply. As you might know, our Forum Casino.Guru, deals with the complaints regarding online casinos only, not sports betting. However, since this issue seems to be related purely to an accusation of creating multiple accounts, we will try to help you. 

Is there any relevant communication between you and the casino, that you could forward to petronela.k@casino.guru? Looking forward to hearing from you.

Good Day.

We are bringing to your notice that we made a decision to stop any collaboration with you (closing your gaming account) on the basis of General Terms and Conditions of the Bookmaker Company:

Upon completion of the investigation, the company can make any decision that it deems to be fair and reasonable:

1. to block (close) the account (including any duplicate accounts), which may entail:

- all bonuses, free bets and winnings received from those bonuses and free bets when using this duplicate account becoming void and lost to you

- at our sole discretion, to cancel all winnings and refund the balance of your account at the start of the investigation (minus any canceled winnings) made from your main and duplicate accounts. We also have the right to refund any amounts that are owed to us in connection with this duplicate account, directly from any of your accounts (including any other duplicate account).

2. At our sole discretion (in exceptional cases), to allow the continued use of the main account and recognize it as valid, while all bets placed by you from the duplicate account will be void, the duplicate account(s) will be blocked and/or canceled by decision of the company (the decision is made for each particular case individually, according to the extent of the violation).

The decision was made after rigorous investigation of the case by The Security Department.

We ask you not to create gaming accounts with The Company.

Due to the fact that your actions have been recognized as flagrant violation of The T&Cs of our Company, the decision of stopping any cooperation with you was final and not subject to further appeal.

All further questions concerning the case of blocking from your side will be ignored.

This is the last mail I received from 1xbet

Thank you very much, Dheeraj Reddy, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Dheeraj Reddy,

I looked at your complaint and will do my best to help you. I would like to invite 1xBet Casino into this conversation. Casino, can you please specify why did you close his account? Is there any possibility to refund him his deposit?

Sir please check the chat response from 1xbet, i have texted them on social media they replied me i can withdraw my deposits, but unfortunately my account is not opening, please disclose my account and refund my deposits sir. literally begging you to do this. please respond 1xcasino.

User id 12*****63

Dear Dheeraj Reddy,

Thank you for contacting us.

1) Your account has been blocked after a thorough investigation by the Security Service for violating of the multi-account rules:

2. 26. Each registered customer may have only one account. Customers may register only one account per family, address, e-mail address, IP address, credit/debit card, e-wallet or electronic payment method. Persons otherwise associated with a customer will not be allowed to register on the website.

2. 27. No registered customer may be re-registered as a new customer (under a new name, with a new email address, etc.).

The multi-account was detected by matching the device from which the bets were made with a limited account. 

2) We have checked the information on your deposit request with the Security Service. According to the Terms and Conditions, you can withdraw the amount of your deposits, which you already successfully did as of today:

2.30. 1xBet Bookmaker Company has the right to cancel all winnings and refund the balance from your main and duplicate accounts.

If you have any additional questions, we are always ready to help you.

Best regards,

The 1xBet Support

Hello 1XBET,

Sir, my last deposit was done through Jeton wallet of 47,000 INR, when you closed the account my account balance was 50,300 INR, as you said please cancel the winnings from my last deposit but please refund my last deposit of 47,000 INR.

As per my knowledge i have not created multi accounts, i'm pretty much sure about this sir.

I have not received a penny from your end from the time of my account blocked, no body refunded my deposits sir, I know you are talking about total deposit of my account but i'm asking about my last deposit made in my account. Please recheck the transaction of my last deposit and please refund it to me sir. 47,000 INR is not an small amount sir. please don't play trick in this way, give me straight refund for my deposit sir please do it.

Dear Dheeraj Reddy,

Please let us clarify the situation.

According to the Terms and Conditions, only the deposit amount can be withdrawn. Please note that you are owed to be able to withdraw the exact amount that you have deposited to your account.

We have sent an additional request to the Security Service regarding your question. At the moment, the amount withdrawn exceeds the amount of deposits. This includes all deposits, which were made before the account was blocked.

The answer for your situation has already been provided to you several times on 1xBet Official Facebook page.

In order for you to receive information promptly, we recommend to you directly contact our 1xBet Official page in India - https://www.facebook.com/1xbet.ind/.

Best regards,

The 1xBet Support

Sir this is rediculous

I'm playing in 1xbet from many months, so it's obvious I would have won some of the bets and withdraw them. and now the way you are calculating the total deposits and withdrawals is horrible.

This is not the way sir. There are many bets I won and many I loose aswell. But that doesn't mean you can close the claim without giving my last deposit money. Deposit money is totally different from stake money or withdraw money, how can you count total deposits and withdrawals.

Please think and process my request sir pay my last deposit 47000 INR.

I will not look back to your site. Give my genuine deposit back sir. Please refund my last deposit please. This is very crucial moment for.me in life. I'm in very bad crisis 😭.

Please don't play tricks in this way give back my genuine last deposit of 47000INR. Please give my deposit don't count all deposits and withdrawals because it doesnt make any sense.

Dear 1xBet Casino,

I would like to ask you to send me the evidence to my email address: viliam.v@casino.guru.

Dear casino GURU,

I will send all possible evidence of all deposit and withdrawals from 1xbet.

They haven't paid me my last deposit sir 47000INR. Please help me to get that money back.

Please help me sir, i will provide all proofs. Please list me what you needed sir.

I can connect to you with call and clarify everything if needed.

Please help me sir.

1xbet eating my hard earned money of 47000INR.

Please help sir, you are the only hope I have🙏

Dear Dheeraj Reddy,

thank you for your effort but currently we don't need any supporting evidence from you. If we'll need something, you'll be notified. Thank you for understanding.

We would like to ask the 1xBet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear Dheeraj Reddy,

The casino didn't provide relevant evidence and we are forced to close this complaint as unresolved.

I apologize, but we can not continue resolving this complaint. You can contact Curacao gaming license. If you need my help with contacting them just send me an email here: viliam.v@casino.guru.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.