1xBet Casino LAT - Player's struggling to withdraw his funds.

I have made deposits by card and by brubank and at the time of withdrawing it does not allow me. In the second method, Brubank allowed it and they rejected it and after continuing to bet for a few more minutes I want to try again and they directly eliminated the withdrawal option. And they only allow withdrawal by the deposit method and if I no longer have the deposit method available in the application I have no way to withdraw my money.

Dear Garzaaa85,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please advise if you have been informed about any alternative method to withdraw your winnings? Was your account verified successfully in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Good morning, I have my account verified. And the payment method was listed as it was by which I deposited. I tried to make the withdrawal at that very moment and they asked me to bet 1.1 which I did and 5 minutes after that the withdrawal option disappeared by that means as shown in the photos sent. I communicated by chat, there were no answers, I requested a phone call and they did not provide me with a solution and they informed me to contact them by email. I sent emails and still no possible solution. I have already deposited through two different means and now they tell me to deposit through another means and then withdraw through that means and how do I know that after depositing they will not remove the withdrawal option through that means again. And another thing that they will not allow me to withdraw what I already have in the account, but only the amount that I deposit with a new method

Garzaaa85,

Before we contact the casino, could you please forward the relevant communication between you and the casino to my email at tomas@casino.guru? Alternatively, post it here. I'll await your reply.

I have already been able to solve it. But yesterday the same thing happened to me but I managed to fix it again today. I think it is a matter of schedules that this withdrawal method does not work and at other times if it appears. Likewise, I also contacted the casino by email to the security department, I'm not sure if I solved it by talking to them or just because of the schedule issue

Dear Garzaaa85,

I'm glad to hear that you were able to withdraw your funds successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru