The player's withdrawal is delayed due to ongoing verification. Since we didn’t receive any supporting evidence that the player has informed the casino about his gambling problem prior to start playing and all the funds have been played and lost before the account verification was completed or before we could intervene, we rejected this complaint as “unjustified”.
1Bet Casino - The player's withdrawal is delayed.
Amount: €1,400
1Bet Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.0
1Bet Casino has a Safety Index of 0, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
2 years ago
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2 years ago
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Hi there,
1Bet put me off for a long time and didn't pay out my winnings of 1700 euros, always claiming that my account was not verified, even though I submitted all the required documents. Emails were never replied to and chat kept referring to support. The message that the payout takes 48 hours is also a lie, as I was put off for many days. A delaying tactic in my opinion, since 1Bet knows that players will gamble the money away again at some point. I just want my stake of 1400 euros back and then I would be satisfied because my winnings of 1700 euros were not paid out. Can you help me in this case? Thanks in advance
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2 years ago
Hello Schollcenter76,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1Bet Casino. Allow me to ask you a few more question before we would move forward.
When exactly did you request for the withdrawal? Was it your first ever request in the casino? Since when is your account fully verified.
Note, that we always recommend to wait at least 14 days after finishing the verification for the money to arrive on your account.
Please also forward any relevant screenshot or communication between you and the casino to nikolas.b@casino.guru.
Regards,
Nick
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2 years ago
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I have never received an email from 1Bet. I verified my account as soon as I opened it, my ID and whatnot they wanted. I just reclaim my deposits and then good.
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2 years ago
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I have also emailed several times for comment and threatening legal counsel, but the 1Bet company never bothered to reply. I'm saying this is done specifically so players don't have to cash out the winnings they've made. If you offer sports betting, you should be fair enough to pay out the winnings immediately. This also works for Tipico and Betway. In addition, the legal situation that 1 Bet is allowed to offer bets in Germany is quite vague... see the new State Treaty on Gambling.
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2 years ago
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Good Morning,
as they are not responding to chat or email, I will refer the matter to my legal counsel today as I disagree with their business dealings.
Denny S*******
Sent with the Telekom Mail App -----Original Message-----
From: < s********@t-online.de >
Subject: Inquiry from 01/14/2021
Date: 01/17/2022, 08:51
To: support@1Bet.com < support@1bet.com >
Dear 1Bet Team,
I would ask you to respond to our inquiry of January 14th, 2021 (Sports Betting Account Schollcenter), otherwise we will be forced to finally involve our legal counsel in this matter in the coming days.
Kind regards
Denny S*******
Edited by a Casino Guru admin
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2 years ago
Dear Schollcenter76,
Currently I don't think there is any legal consultant needed. I will forward your complaint to my colleague Viliam who will be assisting you from now on and will try to find out why the casino did not verify your account yet.
Regards,
Nick
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2 years ago
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Hi there,
the account was verified and I waited twice for 48 hours for payouts which 1 bet didn't do. Especially as a gambling addict since 2018, these companies only speculate that the money will be put back after a long delay. That's why I just want my bet of 1400 EUR back. 
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2 years ago
Hello Schollcenter76,
I looked at your complaint and will do my best to help you. I would like to invite 1Bet Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?
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2 years ago
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That was with the payout. As described above, meanwhile gambled again due to my chronic illness.
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2 years ago
Dear CasinoGuru representatives & Schollcenter76,
We've made a detailed investigation for the player and his activity at 1bet and here are all the actions in chronological order:
01/06/2022- Requested withdrawal for 992 €
01/06/2022- Asked for KYC
01/06/2022- Cancelled withdrawal for 992 €
01/07/2022- Player sent KYC documents, re-asked for proper utility bill and selfie
01/08/2022- Requested withdrawal for 1 100 €, at this time we are still waiting for his KYC documents
01/10/2022- Player sent KYC documents
01/10/2022- Verified payment method of choice
01/10/2022- Cancelled withdrawal for 1 100 €
With all the above mentioned, we can't see any reliable reason to refund any amount to the player. Furthermore as stated in our official T&C's any withdrawal request takes up to 24h to be processed by our Payments Department, hence we could easily handle all of his withdrawals If he doesn't cancel them.
We see no other choice, but to close this complaint as this is our final decision of the fact that the player is not eligible for any refund, based on his gaming activity at 1bet.
We hope both parties will find this informative and useful.
Kind Regards,
The 1Bet Casino Team
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2 years ago
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Hi there,
That's not true at all, see attachment. I had to send my ID and a selfie when opening the account. Therefore, the account was verified with my name and ID. After all, deposits worked. When I requested my first payout, I asked in the chat where it was and was put off. I have sent my documents several times. And then I waited 24 hours for the 1700 euros and again nothing happened.
I hereby reclaim my deposit of a total of 1400 euros, otherwise I will turn to my lawyer.
1 Bet is not permitted in Germany and does not have a valid license, since you can also wager a maximum of 1000 euros per month, they have violated the State Treaty on Gambling.
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2 years ago
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It doesn't matter. Sense, since I see the attachment, yes, the 1000 EUR on 11.01. should have gotten, since 1 bet writes that the account on 10.01. was verified.
I reclaim my bet
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2 years ago
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On 06.01. I have already made the withdrawal request see attachment and never got an answer that my account is verified. I immediately sent the necessary photos to get the money 
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2 years ago
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Please check reviews online. again and again it is written that 1 bet does not pay out.
My lawyer is already in the starting blocks
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2 years ago
Dear Casino,
send me evidence in chronological order with a description regarding your statement, please. My email: viliam.v@casino.guru
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2 years ago
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Look what I found online about it...
Poor prospects for overseas bookmakers
Unfortunately, dubious bookmakers are still advertised online. And for them, not paying out profits and customer money is part of the business model. In our experience, it is almost impossible to get hold of the money. Most of these black sheep are registered on Curacao. So you would have to sue them there. The total effort and the nevertheless small chances are usually not in proportion.
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2 years ago
We would like to ask the 1Bet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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2 years ago
Dear Viliam,
Thanks for the update.
All the chronological order of players' activity in 1Bet was already been provided here in the thread.
Please, go through again and check all the relevant information.
Kind Regards,
The 1Bet Casino Team
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2 years ago
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Hi there,
if I don't get my bet back, I will contact the supervisory authority. Since there was no reply to my e-mail again, by the way since opening my account with 1Bet. So they could never have emailed me to verify my account. All ridiculous but I will then take the above step to protect other players from this provider.
Denny
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2 years ago
Dear 1Bet Casino,
I asked you to provide evidence so I'm waiting. The info you've provided is not evidence.
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2 years ago
We would like to ask the 1Bet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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2 years ago
Dear Viliam,
Thank you for your update.
As we already made a clear statement, regarding the player's case on 1Bet, we consider this case as resolved.
The gaming pattern was shown above, with the chronological order of the player's actions. Our colleagues at the Support Desk also made a clear statement and assist the player over chat and email.
We hope you will find this informative enough to solve this thread.
Kind Regards,
The 1Bet Casino Team
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2 years ago
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No, I never got an e-mail, let them prove it. I was repeatedly delayed for 24 hours with the payout and my renewed email was not answered. Tell them if I don't get my call back within 48 hours, I'm going to see a lawyer
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2 years ago
I apologize, but since we haven’t received any evidence from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’. You can contact Curacao gaming license. If you need my help with contacting them just send me an email here: viliam.v@casino.guru
I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.
I hope you won't come across a problem like this again.
The Casino can ask to reopen this complaint anytime.
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2 years ago
We’ve reopened this complaint. We would like to give this case one more chance to get resolved and help both involved parties to reach a satisfactory conclusion.
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2 years ago
Dear Casino,
I would like to ask you for the gambling history of the player. Send it to my email, please.
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2 years ago
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Hello Viliam, thank you for your trouble.
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2 years ago
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My 1Bet account was also blocked for deposits and withdrawals. I wonder why if everything is going to be legal then why would 1Bet do that?
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2 years ago
Dear CasinoGuru representatives,
We would like to mention once again that all relevant information, regarding the player's case, has been provided and the case from our end is closed.
Please, refer to our in-thread comments where we provide a chronological history of the player's activity.
Kind Regards,
The 1Bet Casino Team
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2 years ago
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I don't accept that, they play for time and take money from innocent players. I am now turning on the gaming authority that 1 bet is blocked in Germany.
Where are the alleged e-mails that were written to me, 1Bet can't prove that either, not until today.
Why are you blocking my 1Bet account when everything is supposed to be legal? I want a statement and evidence from 1Bet, my account was verified and 1Bet deliberately did not pay out. I want my bet back. Please forward this email to 1Bet as they never replied to me.
Thank you very much
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2 years ago
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Chat history from 1 bet today. Couldn't reply to me if my account is verified. 
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2 years ago
Dear Schollcenter76,
I would like to ask you to resend me the account verification email. My email: viliam.v@casino.guru
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2 years ago
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Hello Viliam,
exactly, i never got a confirmation email neither this week nor months ago if my account was verified, so 1bet can't claim they couldn't withdraw my won money. I want my deposit back, the German Gaming Authority has already been informed.
Greetings Schollcenter 76
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2 years ago
Dear Schollcenter76,
We discussed your case thoroughly in our internal meeting and would like to ask you a few questions to clarify the issue and reach a satisfactory solution once for all.
Please understand that by sending your ID and selfie when opening the account, you didn’t complete the KYC. You stated yourself that you have waited 24 hours to have your withdrawal of €1,700 and nothing happened. I’m sure you would agree with me that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process. We always recommend to fully cooperate with casinos, provide all the requested documents in the best quality as soon as possible, and, most importantly, not to cancel any pending withdrawals and play the funds.
Could you please advise how long did you wait for your account to be verified and how much was your active balance at the time of submitting this complaint? Thank you very much in advance for your reply.
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2 years ago
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Hi there,
i opened the account at the end of december 21 where i deposited all my details and deposited. So my account information is also available. I then sent the requested pictures. When I waited 24 hours for the payment of EUR 1700, I was put off again and the balance was still EUR 495.
To date I have not received confirmation of a 1 bet verification even after my request last week. Since I had problems playing and have been in treatment since 2018, I unfortunately gambled away all the money.
Precisely because I have a problem playing, I wanted to withdraw the money and 1 Bet deliberately played for time, since they know that the credit will be used again at some point. I continue to claim back my stake of 1400 EUR.
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2 years ago
I’m truly sorry and I understand the struggle associated with admitting your gambling problem. Nevertheless, if you never informed this casino about your gambling addiction and played the funds before completing the mandatory KYC verification there is no solid ground for us to force the casino to refund your lost deposits.
I strongly recommend requesting self-exclusion due to a gambling problem from the casino directly if you feel that you start losing control or contacting us before it’s too late for us to intervene. Please let me know if there is any additional information that I have overlooked otherwise, I will be forced to reject your complaint. I really wish I was of more help. Thank you.
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2 years ago
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The whole thing has nothing to do with 1 Bet not following the rules. Firstly, 1Bet is not permitted in Germany, secondly, I should never have been able to deposit more than EUR 1000 per month according to the State Treaty on Gambling and thirdly, I have not received an email from 1Bet since opening the account until today in March 2023.
Many other players felt the same as me, I sent them and now they make it so easy for themselves and say he has a problem with the game, it's his own fault if 1 bet doesn't follow the rules. Funny how 1Bet banned my account right away after I complained to you? Everything here is unbelievable.
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2 years ago
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And I wrote to them that I have been in treatment since 2018 and have thus admitted my problem. If 1Bet were one of the approved providers in Germany, the supervisory authority OASIS would have automatically blocked me, because I have excluded myself from all providers who have a license in Germany. So I keep claiming my deposit back
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2 years ago
Unfortunately, we at Casino.Guru don’t deal with complaints related to licensing regulations and policies. I understand your point, but, sadly, we’re not in a position to help you as missing German License is not the reason for a refund. We are an independent online casinos database that acts as a mediator resolving players’ disputes. We have no authority to enforce the legality of rules. Furthermore, the OASIS self-exclusion scheme works with casinos that hold German License only. As of January 6th, no online Slots, Poker licenses were issued yet in Germany.
If you saved the email in which you have informed the casino about your gambling problem, please forward it to me. Have you done so prior to start playing, please?
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2 years ago
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It's all about sports betting and not poker or casino games. Second, why do I have to justify myself and provide evidence now when 1Bet won't pay out my winnings and can't even email after 3 months when the account was verified? What shoud that ? Alcohol is also sold to an alcoholic person because you don't look at them and at the checkout they don't have to say I have an alcohol problem. The providers pocket the money, but they don't pay it out. I refer again to the reviews of other 1 bet players who felt the same way.
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2 years ago
Once again, please if you have informed the casino about your gambling problem prior to start playing and the statement was ignored, forward any relevant evidence to my email address. Otherwise, I’m afraid, I will be forced to reject your complaint.
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2 years ago
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All good, one has absolutely nothing to do with the other and I'm sure that such a clause isn't written in 1Bet's terms and conditions either. It's all about 1Bet cheating people
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2 years ago
I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.
