The player from Germany is complaining about the lengthy verification process. We rejected this complaint as the funds have been played before we could intervene.
1Bet Casino - Player’s struggling to complete account verification.
Amount: €170,000
1Bet Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.0
1Bet Casino has a Safety Index of 0, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Good day,
in the last few days I've been around the
€190,000 won.
my account is fully verified
then I had to send a selfie with ID, I did that too.
then it was said, go to the "notary"
and make a certified copy of your ID.
I'm hearing something like that for the first time, but I actually did and sent it.
Now I keep getting the same email that I should go to the notary for a certified copy of my ID.
But as said, this is already the case.
My 1st payout of €5,000 has been open for 2 days.
The chat always puts me off that I should have patience.
I won the money normally, and didn't violate any rains
I took a lot of screenshots with date and time.
also from my winnings.
that my account is verified
and from all chats.
What's next here?
Unfortunately, I can only find negative results on the Internet.
Automatic translation:
Public
Public
2 years ago
Dear Baris1x,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.
Have you been informed what specifically seems to be a problem in verifying your account? Could you please advise how many days ago you requested a withdrawal and started the account verification?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Sensitive attachment
Sensitive attachment
2 years ago
Translation
Hello Petronela,
I applied for the payout on October 10th, it has been open since then.
my account is already fully verified.
the selfie with my ID and
I sent the certified notarial copy of my ID on October 11th.
I haven't heard anything since then.
Warm greetings
Baris
Automatic translation:
Public
Public
2 years ago
I fully understand your frustration, Baris1x. However, I will set the timer for additional 8 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.
Public
Public
2 years ago
Translation
Hello,
I lost everything from €200,000 down to €10,000.
now it has been paid.
sad, the money would have changed my life
but you would never have paid me that without problems. They also said that I can withdraw 5k every 7 days.
then I would have had to pay out every week for almost 10 months.
sad that there are sites like this that rip people off and rip them off.
Automatic translation:
Public
Public
2 years ago
Sadly, since you have played your winnings, I’m afraid, there is not much we can do for you. Please understand, the player is the only one responsible for their account, active balance and all the bets taking place. For future references, please contact us as soon as the issue evolves so we can intervene before it's too late.
Is there anything else that we could try to help you with or since you have played your winnings, I can reject your case?
Public
Public
2 years ago
Dear Baris1x,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
2 years ago
I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.
