Dear nooope94,
Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Yabby Casino. I have checked the casino's Terms and Conditions, and this is what I found:
5.1 Opening a User Account
b. Each Player is allowed to have one User Account. Should the Casino establish that a Player has opened more than one User Account, the Casino reserves the right to close all Player's accounts while all possible winnings and bonuses would be considered annulled and void.
Do I understand correctly that you have two accounts at Yabby Casino? Has any of your accounts been verified?
When was the last time you communicated with customer support and what was it about?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Dear nooope94,
Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Yabby Casino. I have checked the casino's Terms and Conditions, and this is what I found:
5.1 Opening a User Account
b. Each Player is allowed to have one User Account. Should the Casino establish that a Player has opened more than one User Account, the Casino reserves the right to close all Player's accounts while all possible winnings and bonuses would be considered annulled and void.
Do I understand correctly that you have two accounts at Yabby Casino? Has any of your accounts been verified?
When was the last time you communicated with customer support and what was it about?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika