Woocasino - Player’s struggling to withdraw their winnings.

Hello, unfortunately I also have a problem with choosing the amount. I tried all the options, but each time my payment was rejected. Then deposit via Mastercard

can be done but choose no longer. A few days ago I still have to choose to do. But

Not for two days now. Thank you for your help

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. If a payment method was available for deposits it doesn’t mean necessarily, that it will be offered for withdrawals too.

We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please confirm that your account has been fully verified? Do I understand correctly that you’ve withdrawn funds using the same payment method in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Yes, my account is fully verified. In the past, last week it was possible to choose it normally on my payment card that I have registered.

Thank you very much, Liba, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

I would like to ask Woocasino to join us and help us resolve the player's issue.

Hello, I must mention that the casino playamo is the same problem. Yesterday I often chose the normal and today it is no longer possible

Dear EnochovaLiba,

I would like to kindly ask you that if you are experiencing problem with a different casino, write a new complaint directly to that as 1 complaint can be related to one casino only.

We haven't receive any answer from the casino yet. Please note, if you won't respond to us within the next 7 days, the complaint will be closed as unresolved, which could lead to casino's rating deduction.

Dear EnochovaLiba,

Unfortunately, we haven't receive any respond from the casino. I'm really sorry that we can't help you more but as the casino is non responsive, there isn't much we can do. The complaint will now be closed as unresolved which could negatively affect the casino's rating. Please do not hesitate to contact us if you will come across any other trouble in the future, we will glady try to help.

Best regards,

Nick

Casino.guru

We’ve reopened this complaint at the request of Woocasino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Good afternoon!

We are pleased to inform you that the issue has been solved positively. The player has finished the withdrawal process and his account now has no outstanding balance.

If you have any further questions or need any help, do not hesitate to contact us - we are always ready to support you. Thank you for your understanding and trust!

Dear EnochovaLiba,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear EnochovaLiba,

While we understand that it has been a significant amount of time since you filed your complaint, we have not received any responses to our messages and questions from you. The casino team has confirmed the successful withdrawal process at that time and your casino account now has no outstanding balance. Considering your absence of communication that would typically accompany non-receipt of funds, it was concluded that you have indeed received the funds successfully. Since we haven't received further confirmation or any additional assistance requests from you, we regretfully must close this complaint as rejected. I'd like to express gratitude to the casino team for their cooperation.

Feel free to reach out EnochovaLiba, if you encounter any issues with this or any other casino in the future, and we'll do our best to assist you.

Best regards,

Michal

Casino Guru