Home Complaints Woocasino - Player’s struggling to withdraw their winnings.

Amount: 2,000 Kč

Woocasino - Player’s struggling to withdraw their winnings.

Woocasino
5.2/10 Questionable reputation
Submitted: 09 Mar 2021 | Unresolved : 25 Mar 2021
Our verdict

No reaction, passive regulator

UNRESOLVED

Case summary

85 days ago - 25 Mar 2021

The player from Czech Republic is experiencing difficulties withdrawing their funds due to limited availability of payment methods. The complaint was closed as unresolved as the casino did not respond to us within the given time.

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Hello, unfortunately I also have a problem with choosing the amount. I tried all the options, but each time my payment was rejected. Then deposit via Mastercard

can be done but choose no longer. A few days ago I still have to choose to do. But

Not for two days now. Thank you for your help

Automatic translation
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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. If a payment method was available for deposits it doesn’t mean necessarily, that it will be offered for withdrawals too.

We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please confirm that your account has been fully verified? Do I understand correctly that you’ve withdrawn funds using the same payment method in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

 

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Yes, my account is fully verified. In the past, last week it was possible to choose it normally on my payment card that I have registered.

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Thank you very much, Liba, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

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I would like to ask Woocasino to join us and help us resolve the player's issue.

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Hello, I must mention that the casino playamo is the same problem. Yesterday I often chose the normal and today it is no longer possible

Automatic translation
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Dear EnochovaLiba,

I would like to kindly ask you that if you are experiencing problem with a different casino, write a new complaint directly to that as 1 complaint can be related to one casino only.

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We haven't receive any answer from the casino yet. Please note, if you won't respond to us within the next 7 days, the complaint will be closed as unresolved, which could lead to casino's rating deduction.

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Dear EnochovaLiba,

Unfortunately, we haven't receive any respond from the casino. I'm really sorry that we can't help you more but as the casino is non responsive, there isn't much we can do. The complaint will now be closed as unresolved which could negatively affect the casino's rating. Please do not hesitate to contact us if you will come across any other trouble in the future, we will glady try to help.

Best regards,

Nick

Casino.guru