Woocasino - Player’s struggling to withdraw his winnings.

Die ersten Zwei Tage war ich nur beschäftigt Unterlagen einzureichen zur Verifizierung.

Jetzt stehen 500 Euro seit zwei Tagen zur Auszahlung, ich werde aber mit technischen Problemen abgewürgt. Ich solle warten. Man können meine Auszahlung aktuell nicht beantworten aufgrund technischer Schwierigkeiten

Dear Alexander,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if your account has been successfully verified? Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Additional comments from the player:

"The matter is settled :🙂"

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Alexander, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru