Dear laalaves,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Are you able to access your Wolfy Casino account?
Could you kindly confirm if you passed the KYC verification?
Could you please send me your gaming history in Excel format starting from the moment you activated the welcome bonus? You may request the history directly from the casino, then forward it to me. My email address is veronika.l@casino.guru.
I believe the email you received was in reference to your gameplay in Wolfy Casino, as it was sent from the casino's customer support email. However, there may have been a mistake made while copying and pasting an explanation, as the email included the name of Stupid Casino, which is operated by the same management.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Dear laalaves,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Are you able to access your Wolfy Casino account?
Could you kindly confirm if you passed the KYC verification?
Could you please send me your gaming history in Excel format starting from the moment you activated the welcome bonus? You may request the history directly from the casino, then forward it to me. My email address is veronika.l@casino.guru.
I believe the email you received was in reference to your gameplay in Wolfy Casino, as it was sent from the casino's customer support email. However, there may have been a mistake made while copying and pasting an explanation, as the email included the name of Stupid Casino, which is operated by the same management.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika