The player from the United Kingdom claimed that his £1844 winnings had disappeared from his account overnight. Despite our attempts to gather more information to better understand and resolve the situation, the player failed to respond to our messages and questions. As a result, we were unable to investigate further and the complaint was rejected. The investigation could potentially have been resumed if the player had provided the necessary information in the future.
WinVegasPlus Casino - Player's winnings have vanished from the account.
Amount: £1,844
WinVegasPlus Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
6 months ago
Public
Public
6 months ago
I was playing last night and got up to £1844 of which I took a picture to show someone and when I went to play tonight the account says nil
Public
Public
6 months ago
Dear x98krm7n7j,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with WinVegasPlus Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
- Have you contacted casino support regarding the issue with what result?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
