WinVegasPlus Casino - Player's winnings have vanished from the account.

I was playing last night and got up to £1844 of which I took a picture to show someone and when I went to play tonight the account says nil

Dear x98krm7n7j,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with WinVegasPlus Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus? 
• Have you contacted casino support regarding the issue with what result?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear x98krm7n7j,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.