The player from Germany requests an immediate self-exclusion from Winscore due to gambling addiction, but despite several attempts via chat and email, the casino has not acted on his request. This inaction is causing him to lose several hundred Euros daily.
Winscore Casino - Player's account remains open despite self-exclusion request.
Amount: €1,000
Winscore Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case opened
Current status
Waiting for casino to reply
5d 23h 57m 33s
Case summary
yesterday
Public
Public
1 week ago
Translation
Hello. I have an account with Winscore, and I have repeatedly requested through chat and email for my account to be blocked due to gambling addiction. I’ve sent them the text below. Just like at Zodiacbet, they won’t block me here either. As a result, I lose several hundred Euros every day...
IMMEDIATE SELF-EXCLUSION!
Player Information:
First Name: Tayyip Samet
Last Name: Kul
Date of Birth: 08.07.1997
Casino Login: Tsk66
Email Address: Tayyip-kul@hotmail.de
"Greetings Winscore,
With this letter, I would like to inform you that I wish to be excluded from this casino with immediate effect and to receive no gambling-related marketing material for a minimum of life.
The reason behind my decision is gambling problems.
I am aware that I cannot revoke my self-exclusion during this period and that the self-exclusion cannot be lifted before the agreed period has expired."
Automatic translation:
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1 week ago
Dear tsk123456,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Winscore Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please share your original self-exclusion request sent to the casino?
- Could you please clarify when you asked the casino to self-exclude you and when you made deposits?
- Could you please share your communication with the casino including the casino's responses? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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1 week ago
Translation
I sent them the emails. They want my bank details and require me to identify myself. But I want to be excluded immediately because I suffer from gambling addiction and don't want to deposit any more. No response from Winscore!!!
Automatic translation:
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yesterday
Thank you very much, tsk123456, for providing the necessary information. I will now transfer your complaint to my colleague Michal (michal.v@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
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yesterday
Hello tsk123456,
My name is Michal and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.
I would like to request the presence of a representative from the casino in this conversation.
Dear Winscore Casino,
Could you possibly provide additional information regarding the issue and clarify the situation?
Thank you in advance.
Respectfully,
Michal
Winscore Casino has 5d 23h 57m 33s to reply
Michal is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
