The player from Germany had his account closed by the casino, allegedly for rule violations, despite having passed verification and only playing blackjack without bonuses. He is seeking clarification on the reasons for the closure and wishes to access his remaining funds of 1500 euros.
WinDetta Casino - Player’s account has been closed.
Amount: €1,500
WinDetta Casino
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Case opened
Current status
Waiting for player to reply
6d 10h 7m 46s
Case summary
13 hours ago
Public
Public
14 hours ago
Good afternoon, I registered at the casino and successfully passed the verification. I have never played bonuses. I play only and only blackjack. After a few weeks of playing, I had both losses and wins. I had several deposits and withdrawals. However, at one point the casino told me that my account was closed because I violated the rules.. I don't understand what exactly.. there was 1500 euros in my account.
Public
Public
13 hours ago
Dear stoyanstoyanov990,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Could you please send me the email from the casino you received after your account was blocked? My email address is veronika.f@casino.guru.
Has the casino specified which rule you allegedly broke?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
stoyanstoyanov990 has 6d 10h 7m 46s to reply
