WildTornado Casino - Player’s deposits have never been credited to her casino account.

I deposited $50 on 04 aug and $115 on 04 aug.

the money has been removed from my bank and shows ‘pending’ on my casino account.

the casino at first told me that they were experiencing technical problems with casino deposits and not to worry. But now Today on day 6, I check with support and I am told I entered the wrong cvv. Not true. It’s been deducted from my bank account and the bank confirms it has.

I’ve been told to ‘be more careful’ !!!! This is not ok.

Dear Nxyvajj,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposits have never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if they were your first deposits in this casino? Please forward your payment receipts along with any relevant communication to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Hello, Nxyvajj!

Thank you for your appeal, as I see the support team requested an extract from you on the completion of these two deposits, as we see that on the provider's side they are still in the Pending status

In order for us to solve this issue as soon as possible, we ask you to answer our letter from the support team that was sent to you a couple of days ago.

Thank you very much, WildTornado Casino team, for your assistance.

Dear Nxyvajj,

Could you please check your emails and assist? Looking forward to hearing from you.

Dear Nxyvajj,

We also received a response from the provider that the transaction was unsuccessful

If the funds are nevertheless debited from your balance, we ask you to send screenshots to support@wildtornado.casino

Thank you very much, WildTornado Casino team, for your assistance once again.

Dear Nxyvajj,

Have you provided requested information, please?

Dear Nxyvajj,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.