The player from Austria has tried to activate Free Spins without being successful. After a closer examination, we ended up rejecting this complaint as unjustified.
Wild Tokyo Casino - Player’s criticizing false advertisement of bonus.
Amount: ??
Wild Tokyo Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
1 year ago
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1 year ago
Translation
Dear Casino Guru Team, once again a casino is advertising false bonuses via email, this time it's about Wild Tokyo Casino advertising via email with "15 no deposit freespins", when the customer logs in, there are no games above, off to live support, Screenshot sent, this means the free spins would not be available for me. Then why this email? Why the fake ads? It would be nice if the casino could comment on this.
Automatic translation:
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1 year ago
Dear mak1nho,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if you have tried communicating this issue with the casino? If there’s any relevant communication, please forward it to petronela.k@casino.guru.
Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.
Thank you in advance for your reply and I hope we will be able to help you as soon as possible.
Best regards,
Petronela
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1 year ago
Dear mak1nho,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.
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1 year ago
Translation
Contacted the casino via live support as I described to you, they did not want to credit the bonus with the answer "The bonus is not for you" although I am the email recipient.
Automatic translation:
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1 year ago
Dear mak1nho,
Please understand that we can't punish the casino for not giving you a free bonus. I agree that it would be ideal to send promotional offers to those players who are eligible for it only, unfortunately, that's not always possible. We advise checking with Customer Support before trying to redeem any bonuses.
Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.
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1 year ago
Dear mak1nho,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.
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1 year ago
I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.
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