The player from Germany has requested a withdrawal two weeks ago. It hasn’t been received yet. The complaint was successfully resolved.
Wild Pharao Casino - Player’s withdrawal has been delayed.
Amount: €650
Wild Pharao Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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3 years ago
Translation
Hello, I've been waiting for my payout since 10/19/21. The casino doesn't shame on any excuse and refers to the finance department every time. There has been no response to my e-mails to this day. At first I thought it was because I am not verified. I got verified without further ado and still nothing happens. I wrote to customer service almost every day and was told that I would get it paid out by the end of this week (25/10) or early next week (01/11). My payout is still open today. I paid in with Sofortüberweisung and I wanted to pay out by bank transfer. Played with no bonuses.
Automatic translation:
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3 years ago
Dear Danee94,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please confirm that it was your first withdrawal in this casino? Do I understand correctly that your payment is still pending inside the account without being processed or it has been sent but never reached you?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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3 years ago
Translation
Hi, thanks for the quick response.
Yes this is my first payout at this casino. The payment is still pending and has remained unchanged since October 19th. I only became aware of this casino on the recommendation of a friend. Now he is also waiting for the payment and has already submitted a complaint to you.
The day before yesterday I sent another email to the "finance department", but no response so far. It's very dubious ..
I can understand that you wait a few days or 1 week for the money, but I don't understand that it takes so long and nobody answers. My player account is verified.
Automatic translation:
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3 years ago
Thank you very much, Danee94, for providing all the necessary information. I will now transfer your complaint to my colleague Adam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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3 years ago
Hello Danee94,
I have reviewed your case and will now try to contact the casino to see if I can help.
I would like to invite Wild Pharao Casino to join this conversation and participate in the resolution of this complaint.
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3 years ago
Translation
Just got my money.
Thank you for your help 🙂
Automatic translation:
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2 years ago
Dear Danee94,
I'm glad to hear that your issue got resolved. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
