The player from Germany has requested withdrawal a week ago. It has been pending since. Player’s complaint has been resolved successfully.
Wild Pharao Casino - Player’s withdrawal has been delayed.
Amount: €3,000
Wild Pharao Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Hello.
the casino has still not processed my withdrawals. After further inquiries in the live chat no answers by email anyway. My account is verified and I requested the payment on November 27th and in the terms and conditions it says that these will be processed within 3 to 5 working days. I had implemented the bonus in full and did not violate any bonus conditions.
Best regards
Rafael
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2 years ago
Dear Rafael,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.
Could you please advise if your winnings have been accumulated with or without an active bonus? Have you ever received any payments from this casino in the past?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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2 years ago
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Hello Petronela,
the winnings were made with an active bonus. The sales conditions were met in full. KYC was carried out. I have never received any payments from this casino.
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2 years ago
I fully understand your frustration, Rafael. However, I will set the timer for additional 5 days and if there’s no development by Friday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.
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2 years ago
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Hello Petronela,
to date I have still not received any payment. Even after multiple inquiries in the live chat, no answers were received, and your finance department did not respond by email. Ask for further help.
Many greetings
Rafael
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2 years ago
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Exactly 14 days have now passed and I have not received a payment. No help from live chat, which only responds rudely when asked about the outstanding payouts. Ask for further help Petronela 🙂
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2 years ago
Thank you very much, Rafael, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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2 years ago
Hello, rafaelradlein!
I will take care of your complaint from now on. I would like to invite representatives of
Wild Pharao Casino into this complaint in order to help us resolve this withdrawal issue.
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2 years ago
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On Saturday I asked again in the live chat about the payout. They told me this was almost processed. Now I just asked again because they couldn't give me any information, they were unfriendly and the payout will probably be checked again. Very annoying such a casino.
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2 years ago
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So and another new problem. I canceled a withdrawal of € 850, but it did not appear in my player account. Then I wrote the live chat, which is waiting for feedback from the finance department. A little later I wrote again and he still hadn't heard anything. I think the money is gone forever ...
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2 years ago
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Okay, the € 850 is back on my player account.
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2 years ago
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Hello Tomas, do you have any new information?
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2 years ago
Hello rafaelradlein,
Unfortunately, I don't have any new information. Let's give a chance to the casino to explain themselves. Also, please be aware that canceling your withdrawals will delay the process of resolving your issue.
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2 years ago
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Well the payout is divided into 3 sums and 2 of them are still from 11/27 so that shouldn't have delayed anything.
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2 years ago
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So far, I haven't received any payment. The payout is still open and the live chat was once again unable to provide any information. Could you write to the casino again and if necessary increase the timer again? 🙂
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2 years ago
We would like to ask Wild Pharao Casino to reply to this complaint. We are extending the timer by 10 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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2 years ago
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So since Friday the payout has been processed, but I haven't received any money yet. Live chat told me the money was out ... well, international transfers take a maximum of 24.
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2 years ago
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As before, no money has come into my account, although the status since December 17th. stands on Processed. The casino doesn't seem to be reporting here either.
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2 years ago
Hello rafaelradlein,
Happy holidays. I am glad to hear you received part of your winnings. I will keep this complaint open until your confirmation regarding successful withdrawal.
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2 years ago
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Thank you, too, happy holidays. And thank you for keeping it open
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2 years ago
Thank you for letting us know, rafaelradlein. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
