The player from Germany has requested withdrawal one week ago. It hasn’t been received yet. The player confirmed the issue was resolved.
Wild Pharao Casino - Player’s experiencing difficulties withdrawing their winnings.
Amount: €700
Wild Pharao Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.8
Wild Pharao Casino has a Safety Index of 0.8, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Translation
A few weeks ago I registered, played, deposited and also submitted documents for account verification at Wildpharao Casino. The documents have been uploaded for a while but have not yet been finally checked. Unfortunately, the chat couldn't help me any further and my email was not answered either. In addition, I have been waiting 1 week for my payment. I don't know exactly whether I can note this directly or whether I have to submit an extra complaint.
I would just like to know what I can do to make something happen.
Many Thanks
Sebastian H ****
Edited by a Casino Guru admin
Automatic translation:
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3 years ago
Dear Sebastian,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.
Thank you in advance for your reply.
Best regards,
Petronela
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3 years ago
Translation
Hello there is a little progress, meanwhile my account is fully verified and I am '' just '' waiting for the payment. So 50% of my problem is already solved.
Thank you so much so far
Automatic translation:
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3 years ago
I fully understand your frustration, Sebastian. I will set the timer for additional 7 days and if there’s no development by the end of next week, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.
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3 years ago
Translation
All right, I would like to thank you for the help so far and of course I hope for a positive development.
Many Thanks
Sebastian H.
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3 years ago
No problem, Sebastian. I will check back with you on Sunday next week. Hopefully, we will have some positive developments by then. Have a great week ahead.
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3 years ago
Hello Sebastian,
Have there been any developments since our last conversation?
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3 years ago
Translation
Hello, unfortunately there was no development. I have addressed the chat several times, but was informed that they are only responsible for the technical support. I was then advised to email the finance department, which I did, but unfortunately they didn't even reply to my email. Unfortunately, my payment has not yet been transferred. I'm a bit at a loss as to what else to do.
Kind regards
Sebastian
Automatic translation:
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3 years ago
Thank you very much, Sebastian, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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3 years ago
Hello Sebastian!
I will take care of your complaint from now on. Could you please tell us what is the status displayed for the most recent withdrawal in your withdrawal history? Is it still pending? Thank you.
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3 years ago
Translation
Hello, Yes, unfortunately, the payment is still pending and nobody is answering my emails. 
Automatic translation:
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3 years ago
Hello Sebastian, thank you for your reply.
I would like to invite representatives of Wild Pharao Casino into this complaint in order to help us resolve this withdrawal issue.
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3 years ago
Translation
Hello, good morning,
I just wanted to find out how things should go now and whether I can still expect my money to be paid out at all.
Many Thanks
SEBASTIAN
Automatic translation:
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3 years ago
We would like to ask Spinfields Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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3 years ago
Translation
Hello, there is currently a change, since Monday the payout on the casino page has been marked as processed, so it seems to have been transferred. So far, the money has not yet arrived in my account, but that can take a few days with a bank transfer.
I hope that the money will come in next week at the latest.
Until then, thank you for your efforts
Sebastian
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3 years ago
Hello Sebastian,
I am hopeful it's only a matter of time before you will receive your winnings. Let us know about the result.
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3 years ago
Translation
Hello I wanted to inform you that my withdrawal was credited to my account last night.
Many thanks for the support
Sebastian
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3 years ago
I am glad to hear you received your winnings, Sebastian! Thank you for letting us know. We will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
