WikiLuck Casino - Player’s account closure request has been ignored.

After over 30 emails with requesting closure of my account, they dont wanna do it. They continue to say '' your gonna win next time'' or they just straight ignore emails.

When u contact them in chat ''please write to this email'' and no reply. They do everything they can to keep players in their loop.

Scam casino. I should be compensated for all the money i lost while i was requested being banned perm.

Dear matdau1993,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience.

First, I’d like to explain to you what the difference is between closing the account and self-exclusion:

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances (after the cooling off period and this cannot be done for players who are addicted/with gambling problems).

Could you please specify the reason for closing your account?

Have you requested a self-exclusion from the casino according to the instructions found in terms and conditions of the casino?

3.22.3. The customer acknowledges, agrees and accepts that the procedure for Self-Exclusion with the Brand is as follows: If the customer wants to be Self-Excluded from wikiluck.com, he/she needs to contact us on the following email address: customercare@wikiluck.com

Customer’s email needs to include the following information:

(a) a clear request that states that customer wishes to be fully Self-Excluded (not partially restricted) on a voluntary basis;

(b) the duration of the period of the Self-Exclusion, with a minimum of twenty-four hours.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Yes.

i have asked for both, over 50 emails regarding it.

they still havent replied

any news?

Thank you very much, matdau1993, for providing the necessary information. I will now transfer your complaint to my colleague Michal (michal.v@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

50 emails no reply

Can i sue them? Get my money back fro mthe period i used them?

Hello matdau1993,

My name is Michal and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear WikiLuck Casino,

Could you possibly provide additional information regarding the failed self-exclusion requests and clarify the situation?

Thank you in advance.

Respectfully,

Michal

Dear Michal,

Thank you for contacting us.

Regarding Self-Exclusion, please be advised that players must submit a formal request to our designated email address, including the reason for their decision and the desired duration for the Self-Exclusion, which he was made aware of.

Once we receive these requests, they are forwarded to our relevant department, where each one is manually reviewed.

To date, we have not received a proper request to the proper address from the player in question

Regards,

WikiLuck Casino



I have over 30 emails where i respond that i want to be closed. You need any more proof? Scammers

How many pictures of proof do you want?

i would like a compensation for 1000 euro for this

Dear WikiLuck Casino,

What would be the correct address to send such requests? Was the player informed about the correct address to send his self-exclusion request?

Hello, Michal

The correct address to send a self-exclusion request is customercare@wikiluck.com containing the reason and the duration of the exclusion. The player was also informed previously by us and your colleague Tomas in the thread above.

To this day we have still not received a proper request to our designated email address from the player, but due to a separate matter, the account was closed on the 8th of July.

Regards, 

WikiLuck Casino

U fucking liars… look at all the proof. Is this serious? 😂😂😂😂😂😂😂😂

any news?

i want compensation or please take actions again this scam casino

Dear matdau1993,

Did you send a properly formatted self-exclusion request to the email address customercare@wikiluck.com? If so, could you share that email with us here in the thread?

haha sorry, but this is so laughable. Let me show you.

FIRST REQUEST IS THE 16 MAY!!!!

First email:

Second:

Here they try to apeal to your gambling site, hey u want freespins to stay? Still same email.

third:

Forth:

Again, they try to force u back with freespins.

I would like a compensation, and please... how can they lie to you? They are straight up bullshitting u.

btw - i have 10 more emails 🙂

any news?

Dear matdau1993,

Do you realize that the correct email address should be customercare@wikiluck.com but all of the emails that you have provided were sent to the address customerassist@wikiluck.com?

of course...

how much proof do u need? theyre a liars

And again, the casino has asked you for a reason, yet you did not provide it. One email sent to the correct address that would state that you wish to self-exclude due to a gambling addiction would be sufficient and you would not need to send 30 emails to different addresses without a valid reason and also, full of insults.

If you just send this one mail, the self-exclusion will happen without any issues, I am sure of it.

why the fuck would they need a reason? So if i dont tell them a reason, they cant close it?

i tell them reason 3 times, no closure. If u wanna protect this scam, then go on.

Yet, in the emails you have provided us, that were sent to the correct email address, there is no mention of gambling addiction anywhere. They only mention your dissatisfaction with high wagering and also that you never win.

Having internal rules and processes on how to correctly make a self-exclusion due to a gambling addiction request is not scamming.

I sincerely want to help you in completing your request, so please, send a correctly formatted email that contains all of the necessary information, and that also mentions the wish for self-exclusion due to a gambling addiction, to customercare@wikiluck.com

F*** u and the scammy casino. 😂😂😂😂

I must caution you that the use of offensive or intimidating language will not be tolerated. Any further attempts to verbally attack or intimidate the professionals at Casino.Guru or any staff members of the casino may result in the permanent blocking of your profile on our website. Our primary goal is to assist players, and we have a zero-tolerance policy for such behavior.

Due to the reasons mentioned in my previous replies, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.