The player from Russia completed the verification process and made a deposit, but after winning a significant amount, the casino requested an additional check before processing the withdrawal. They have been waiting for three days for the withdrawal to be processed.
Weiss Casino - Player’s withdrawal is delayed.
Amount: 158,488 руб
Weiss Casino
Safety Index:HighSafety Index
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8.6
Weiss Casino has a Safety Index of 8.6, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case opened
Current status
Waiting for Casino Guru to reply
3d 20h 39m 57s
Case summary
3 days ago
Public
Public
4 days ago
Translation
I won a decent amount at this casino.
Completed the verification
Made a deposit and played it through
They requested an additional check and said: after this check, we will PROCESS YOUR WITHDRAWAL IMMEDIATELY
I've been waiting for 3 days now, please help
Automatic translation:
Public
Public
3 days ago
Hello Miss32,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Weiss Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
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