The player was experiencing withdrawal issues with Wazamba Casino. After hitting bigger winnings, the player requested withdrawals but they were canceled due to withdrawal limits. Eventually, the player played and lost her winnings. The withdrawals within the limits were processed and received. The player claimed that she never played the winnings down, however, it is highly unlikely that she would make 36 more deposits if her winnings were stolen by the casino.
Wazamba Casino - The player's experiencing an unspecified issue.
Amount: ??
Wazamba Casino
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
1 year ago
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1 year ago
Translation
Good day,
I have won.
I don't want to publish the amount.
I have your colleague Kristina S • kristina.s@casino.guru
All documents, such as evidence sent.
I also filed a criminal complaint.
I think it's cheeky that WAZAMBA hasn't responded to my emails for days.
I WILL NOT LIKE THIS.
If you could help me in this case I would be grateful.
Mfg Anya
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1 year ago
Dear anjmy1969,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Wazamba Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.
Best regards,
Nick
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1 year ago
Translation
Hi Nick, thanks for your reply.
Since I have made many documents, pictures and lists to document the wrong payouts....I don't know if I can send them all here as a start.
I have already promised you to your colleague.
PERHAPS YOU COULD MEET HER...
TODAY I SENT EVERYTHING TO THE PROVIDER RELAXING GAMES.
I heard that contact with the provider would also be important.
I was going to see a lawyer next week as I don't think Wazamba will admit your guilt.
Although I can prove everything.
Or what do you advise me for next steps.
Mfg Anya
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1 year ago
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Hello Nick,,
YOU MUST HAVE LOTS TO DO.
SORRY to ask again.
Can I send my complete documents to you.
If you please send me your email address.
Otherwise nothing has happened at the moment, Wazamba is open
E-mails not answered.
Police are informed.
Criminal charges have been filed....from 03/22/23.
Thank you for your support.
Kind regards
Anya
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1 year ago
Hello anjmy1969,
I've gone through all the e-mails you provided so far but unfortunately I can't see any irregularities. Can you please specially point out what should we look at it is impossible to determine it from the screenshots you provided.
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1 year ago
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Hello Nick, thank you very much for your reply.
It's about the difference between the end of the game day and the time when I started playing again. The totals are lower than when I stopped.
Question is ....
where the differences are.
IN ANY CASE, I DIDN'T RECEIVE THEM.
SECOND POINT
I was supposed to receive several payouts according to emails from Wasamba...but I didn't receive them.
According to emails I have this evidence.
I sent you everything
Since I don't have an email address, I sent these documents to your colleague.
But since I want the profit that's due to me, I'll do whatever it takes to help me.
I also wrote to you that I am overjoyed to have won 85,000 euros.
Due to my physical handicap, I have the opportunity to pay for therapies, which are very important.
I think it's rude for Wazamba not to pay me my winnings.
If necessary, I will involve a lawyer.
I will send you the revised documents to your colleague.
Thank you for your support.
Anja M****
Edited by a Casino Guru admin
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1 year ago
Translation
Hello Nick....I have all the documents to your colleague
kristina.s@casino.guru
Posted.
thank you very much
Anja M*****
Edited by a Casino Guru admin
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1 year ago
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Hello Nick,
I've been waiting for your reply for 6 days.
I have never experienced that with you.
Otherwise you have always helped me very quickly.
IT'S ABOUT ALMOST 90,000 euros that WAZAMBA doesn't want to pay me.
For almost 2 weeks I have not received any reply from Wazamba-
Have now switched to another company, which helps me better.
It's a shame you didn't help me.
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1 year ago
Hello anjmy1969,
Is it possible to export your full betting history from your casino account and forward it to nikolas.b@casino.guru? If not, can you please try to request it from the casino and forward it?
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1 year ago
Translation
good morning
I've been waiting for the requested transaction report for over two weeks.
WASAMBA NO LONGER RESPONDS TO EMAILS.
I will send you all the documents....they can prove that my player account was debited overnight....that means a different sum was debited from the winnings every night.
I DID NOT REQUEST THAT.
And it's about a total of almost 90,000 euros.
I will send you the documents.
Didn't your colleague forward it to you... that wasn't nice of her.
For me, as a disabled person, it makes me very happy that I won the prize.
This will make my future happier again, no fears...I can pay for therapies...that are necessary to keep my body fit.
Thanks for your help.
It's a big...very big cheek what Wazamba is doing to me.
Until then
Anja M****
Edited by a Casino Guru admin
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1 year ago
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I just found out that Wazamba has frozen my account.
I still have credit on my account and after asking it will not be activated again.
But I have downloaded all important documents and game history.
THAT WAS MY LUCKY.
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1 year ago
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I am very disappointed in your company this time.
After all, it's about a lot of money.
A PITY.....
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1 year ago
Hello anjmy1969,
As you have forwarded multiple documents it takes a little time to go through all of it.
Your complaint will be now forwarded to my colleague Peter (peter.m@casino.guru) who will be assisting you from now on and will try to get in touch with the casino.
Wish you best luck resolving it.
Regards,
Nick
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1 year ago
Translation
Good morning Nick. Thank you very much for the reply. Sorry for reacting like this, but I would find it very unfair if Wazamba didn't pay me my winnings.
Thank you and I wish you all the best.
Mfg Anya
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1 year ago
Hi anjmy1969,
I have looked at your case and understand the situation. Let me contact the casino and I will do my best to help. I would like to invite Wazamba Casino to the conversation to participate in the resolution of this complaint.
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1 year ago
Translation
Good morning Peter, thank you very much for your answer.
I emailed Wazamba yesterday and pointed out everything again.
I am also sending you this email.
Since 04/24/23 my account is frozen.
Thank you very much for helping me.
Yours sincerely, Anja Meyer
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1 year ago
Dear Peter,
Please be informed that we sent an email to peter.m@casino.guru. Looking forward to your reply!
Best regards,
Wazamba.com
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1 year ago
Translation
Good morning,
Thank you very much for your message.
I have a consultation with a Dutch lawyer today.
Since the company....in Curacao....the sister company in Greece and Malta states their place of business, it is advisable to have support with international criminal law.
I messaged Wazamba every day.
I will get my win no matter how long it takes.
It's a mess not to pay out the winnings, they allegedly irrevocably deleted my account for that.
Are you allowed to do that without letting me know?
Without explanation....
why and wherefore.
Others have the same problem.....
That's what I fight for, for everyone who has experienced injustice.
With the gains of all of us
the bosses make a wonderful life for themselves.
NOT SO WAZAMBA !!!
LG Anya 
hp
YOU ARE NOW REGISTERED UNDER A DIFFERENT COMPANY
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1 year ago
Hi all,
Since the casino representatives weren't sure what exactly the problem was, I explained the situation via email and requested some information that could help us proceed with the investigation.
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1 year ago
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GOOD DAY PETER.
I WILL GLADLY SEND YOU AN E-MAIL WITH THE DATA AND ALL THE DOCUMENTS THAT PROVE THAT I WIN THE PRICE BY LAW.
Should I do this or do you have enough information?
If you need anything just let me know.
Thank you for your support
Kind regards
Anya
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1 year ago
Hi Anja,
Thank you, let's wait for the casino's position now and we'll take it from there.
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1 year ago
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Hi Peter,
Then we'll wait and see what you say.
ANYWAY, WAZAMBA DIDN'T RESPONSE TO MY EMAILS.
I BELIEVE AND HOPE IN JUSTICE.
LG
Anya
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1 year ago
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https://chng.it/7SWS67VY
I have started a petition to help anyone who has had the same experience with this company. There needs to be a change in the law....
Please share and participate.
❤️ Thank you very much
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1 year ago
Dear Peter,
Please be informed that we replied to your email.
Best regards,
Wazamba.com
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1 year ago
Hi all,
Thank you for your replies.
Dear Anja,
I've looked at your game history and I'd like to ask you some additional questions. You mentioned an amount of almost €90000, however, the highest amount that you reached was €81518,81. According to the game history, this amount was gradually played down to zero. When exactly did the €11000 disappear from your balance? Secondly, how much money did you have in your account when it was blocked?
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1 year ago
Translation
Hi Peter,
I have sent you all the latest emails from Wazamba.
Today I sent a separate email to the Wazamba managers.
since Wazamba assumes that I
that I should have gambled away my winnings of 83,000 euros.
I WOULD BE TOTALLY STUPID IF I HAD DONE THAT!
During the time I won and in the time after that I found out from the live chat that there were problems with the server for several days.
Also what is strange is that since April 24th, 2023 my account has been blocked and it was still written that I had won and you transferred me 30 euros.
I wrote everything down again in time, according to the course of the game I can prove everything.
I was lucky that I documented everything from the start.
I still haven't received the transaction list from Wazamba.
They're doing that extra, I think slowly.
Since a lot of things didn't work out correctly for me,
whether for deposits, payouts or the difference sums that had decreased overnight.
I have to believe that Wazamba does it extra.
It can also be that a third party has dialed into the server.
But the fact that the employees help themselves can unfortunately not be dismissed out of hand.
In the meantime I have started a petition regarding LAW CHANGES.
I would like to thank you and your team from the bottom of my heart, you are a great help.
If I legally receive my prize, I will thank you with a donation from the bottom of my heart.
You know, because of my chronic disability, which I was born with, because of the doctor's mistake, I always had to assert myself for my rights.
Whether it was at school or in my professional life, people have hurt me.
You thought, you can do it with her, she's not normal.
My fellow human beings have disappointed me very much -
I can count my True Friends on one hand.
The day I saw the 83,000 euros on the ad, I won... I was overjoyed.
I wouldn't gamble away everything again.
As soon as there is news, I will let you know immediately,
Greetings,
Anya
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1 year ago
Hello Anja,
Thank you for your emails. I thoroughly reviewed all evidence provided by the casino and by you. It took a while to analyze it all. I'm afraid you won't be very happy with the result.
I compared all the withdrawal requests you made with the amounts of money you received and they all match up. This means that there were no lost withdrawals. You stated that you never played the balance down to zero. Unfortunately, your game history suggests otherwise. You made withdrawals on 22.3. then 23.3., 24.3., 26.3. and 27.3. While making the withdrawals, haven't you noticed the differences in your balance (6641,80€ missing on 22.3., 25889,31€ missing on 24.3. and 28277,50€ missing on 25.3.) as stated in one of the Excel sheets you sent? In my opinion, these are quite significant and noticeable amounts. Have you contacted the casino about them?
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1 year ago
Translation
Good morning Peter ,
thank you very much for your comprehensive support.
I noticed these differences immediately and informed Wazamba.
You haven't contacted us for more than 1 week.
The main problem is that at Wazamba there was always another employee handling the case....
I have saved several chat histories....on one of them I get the information that there was a problem with your server for several days.
Something may also have happened...for example, that a third party has logged in.
But I don't want to accuse anyone unjustly.
By letting the public know what happened to me with Wazamba...I hope Wazamba realizes that mistakes were made.
Yesterday I found out the email addresses of Wazamba managers.
Then I sent you complete documents...
So you realize that I can prove anything.
Another thing that's funny...last week I received 30 euros as a prize...apparently I played and won.
How can that be, you blocked my account since 04/24/23.
I had often sent the exel table, but never received a statement ... as very often ... from Wazamba.
I'll let you know if there's anything new?
What did Wasamba say to you regarding the differences?
Would you like the email I WROTE to the WAZAMBA MANAGERS yesterday?
I WILL NOT GIVE UP UNTIL WAZAMBA ADMITS ITS FAULTS.
I don't like unfair.
I don't understand how Wasamba can do that either.
Everything can be documented with evidence.
I wish you all the best and thank you....
See you then... Anja Meyer
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1 year ago
Hi Anja,
Thank you for your emails. When did you turn to casino support for the first time? Please forward all relevant conversations with the casino regarding the issue to my email address. So far, the oldest conversation with the casino I received from you is dated 15.4.2023. At this point, the winnings were played down to zero. The second question is, why would you make 36 more deposits into a casino that allegedly stole over 80000€ from you? I'm sorry but this doesn't make much sense.
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1 year ago
Translation
Hi Peter,
I have sent you all important emails.
On 03/18/23 I wrote the first email to Wasamba.
I couldn't pick up.
Then I had to pay the stake again, otherwise it could not be paid out.
Then I asked for a payout of 17,000 euros...
Since then I've only received emails...that I have to be patient.
Then I continued to play...then I had a profit of about 54,000 euros.
Every day I asked...if my payout was posted.
in the live chat only the answer... I have to be patient.
There were no replies...
By 03/30/23 I had received a total of 6,300 euros transferred...although the balances did not match.
I have sent over 70 emails to Wazamba in total....messaged with you regularly...for support.
As I had to read, it was the same with the other players here in the portal...
Wazamba does the same thing over and over again. MOSS!!!
PLAY AT TIME!
DO NOT REGISTER!
LOCK ACCOUNT!
DELETING AN ACCOUNT!
It's just outrageous that Wasamba behaves like this.
Either the balances have been debited by employees or someone else has logged into the server.
You had informed me several times that there were server problems.
Wasamba has to pay the provable incorrect difference amounts after the debits.
Definitely!
I will not give up!
Justice to Victory!!
❤️ Thank you for your great support.
It's a lot of work...
Thank you Peter...
Kind regards
Anya
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1 year ago
Dear Anja,
Thank you for your emails. Unfortunately, I didn't find any relevant conversation that would suggest that someone else played in the casino instead of you. According to your game history, you played down your winnings to zero and made 36 deposits after that. It is highly unlikely that someone would do that after being "robbed" of 80000€. In the conversations you forwarded, you basically complain about your withdrawals. Since all withdrawals you made were processed and received and there is no sign of abusing access to your account, I'm afraid your complaint will be rejected. If you disagree with our decision, please turn to the Gaming Authority (certria@gaminglicenses.com). I wish I could be of more help.
Best regards,
Peter
