Wins Royal Casino - Player’s withdrawal is delayed.

I've been waiting for over three weeks for my €5600 withdrawal from this casino. All I get from the casino is the message: "The finance department is reviewing the withdrawal as quickly as possible." Most of the time, however, support doesn't respond.

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Dear Luww,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share with me your communication with the casino and a screenshot of your pending payout as evidence? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas