The player from Australia requested a withdrawal two weeks ago and has been waiting since August 5. Despite adhering to the rules while using a deposit bonus, he encounters daily responses in live chat about an ongoing hold up in processing his withdrawal.
LegendPlay Casino - Player's withdrawal is delayed.
Opened
Current status
Waiting for player to reply
6d 22h 27m 38s
LegendPlay Casino
Safety Index 6.2 Below averageCase summary
Discussion
Public
Public
4 hours ago
Hi since the 5/8 i have been waiting on my withdrawal yes i played with a deposit bonus and wagered it all within the rules and go to live chat everyday to see what the hold up is and get same response that there is a hold up in processing ?this is just crazy i play at many casinos for 10 plus years and only once have i waited this long cheers
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Public
1 hour ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
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Public
Public
1 hour ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Could you please attach a screenshot of your pending withdrawal?
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
