The player from Greece had been waiting for a withdrawal from Wazamba Casino for six days and was frustrated by the delay and repeated responses. He had won a large amount of €1450 and had been forced to make 3 withdrawals due to a daily limit of €500. The user had also reported an issue with a mistake in his date of birth on his casino account, which he feared might have affected his remaining balance of €1400. The player later indicated that he was awaiting a €450 withdrawal and would have given the casino a high rating if it had been approved. However, the complaint was ultimately rejected due to the player's lack of response to further inquiries from the team.
Wazamba Casino - Player experiences withdrawal delay.
Amount: €400
Wazamba Casino
Safety Index:Very highSafety Index
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9.5
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
8 months ago
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9 months ago
Translation
Today marks the 6th day that I have been waiting for the withdrawal from the first Rabidi casino. I'm tired of these extensive delays and constantly receiving the same response, today being the pinnacle of it all!
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9 months ago
Dear sotiriskarasas21,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Petronela
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9 months ago
Translation
As soon as the withdrawal was made, everything is fine, the issue can be closed as I won a large amount now 1450€ and unfortunately I can withdraw 500€ a day so I have to make 3 withdrawals in total...I am now waiting for the withdrawal of 500 if there is a problem I will again come back
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9 months ago
Translation
I just noticed that I made a mistake in my date of birth at the casino, I sent to support and they told me to send an email to make the change, but I still haven't received an answer for this reason and the account has €1400 in it, which I'm afraid I won't lose anymore
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8 months ago
Translation
Everything so far I am waiting for a €450 withdrawal that was requested last night if it is approved and this casino gets 10/10 from me we are waiting for a few days and if everything goes well the above will be closed I will write a Cretan 🙂
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8 months ago
Hi sotiriskarasas21,
Great news. Please let me know when you receive all your withdrawals. I will be waiting for your reply patiently.
Thank you.
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8 months ago
Dear sotiriskarasas21,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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8 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
