Vulkan Rich Casino - Player’s struggling to withdraw No Deposit bonus winnings.

GOOD NIGHT I REGISTERED AT THIS SITE VULKAN RICH CASINO THROUGH THE GURU CASINO THAT I KNOWED TO WIN THE 777 BONUS руб I ENTERED THE SITE I DID REGISTER THE BONUS WITH THE BONUS I WAS GETTING TO GET THE BEST WIN IT THE MONEY THAT WAS WELL MORE THAN THE BONUS BECAUSE IT COULD RECEIVE ONLY THE AMOUNT DETERMINED BY THE BONUS WITHOUT DEPOSIT THEREFORE ALL WERE ASKED TO SEND MY DOCUMENTS SEND LIKE AN IMMEDIATE DOCUMENTS OF ALL MORE THAN 20 SEILING FACILITIES QUALIFICATION AND THEY ALWAYS ASKING FOR MORE DOCUMENTS I SENDING AND ASKING FOR AN ANSWER WHAT I NEVER GOT TODAY I WENT TO ENTER THE SUMIU SITE EVERYTHING NOW DOESN'T APPEAR MORE TO TRY TO TAKE THE BONUS THAT HAD EARNED AND TURNED INTO MONEY THAT TALKED THAT I TOLD ME THAT I TOLD YOU THAT TALKED THAT I TOLD YOU TO TALK THAT I TOLD YOU THAT TALKED THAT I TOLD YOU TO TALK THAT I SAY THAT I TOLD YOU THAT I SAY THAT I TOLD YOU THAT I SAY THAT I SAY THAT I TOLD YOU THAT TALK THAT I SAY THAT I TOLD YOU THAT TALK THAT I SAY THAT I TOLD YOU THAT YOU SAY THAT I SAY THAT I TOLD YOU THAT I TOLD YOU THAT YOU SAY THAT I TELL YOU MY DOCUMENTS WOULD EVEN MAKE A DEPOSIT TO PLAY MORE ANYTHING RESPONSE IN EMAIL OR IN THE CHAT OF THE SITE. I JUST WANTED TO LEAVE THAT COMPLAINT BECAUSE I WAS AN IMMEDIATE I SPENT A LOT OF TIME TO SEND THE DOCUMENTS THAT THEY ASKED FOR I DID EVERYTHING AND THE VERY IRRESPONSIBLE WEBSITE HAD NO ATTITUDE FOR A SATISFACTIVE TO EXPLAIN WHAT WAS HAPPENING. I AM SENDING THAT COMPLAINT TO YOU ONLY BECAUSE I KNOWED THIS CRAP SITE HERE I KNOW YOU HAVE NOTHING TO DO WITH WHAT HAPPENS ON THE SITE MORE PLEASE DO SOMETHING ABOUT THIS SITE BECAUSE IT IS NOT RELIABLE TO ANYTHING AND THE WORST IS NOT RELIABLE TO YOU ANSWER MAKES YOU EVEN CLOWN. THANK YOU FOR YOUR SITE AND GREAT I HAVE ALREADY INDICATED THEM TO VARIOUS FRIENDS YOU ARE CONGRATULATED ONLY MISSING A CHECK IN SOME SITES AND EXCLUDING COMPLETELY FROM YOUR SITE AND ONLY ONE TIP FOR YOU. THANKS AGAIN AND ALL GOOD FOR YOU

Dear Mengodf,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Could you please forward any relevant communication between you and the casino to petronela.k@casino.guru and advise if you have deposited any funds in to your account?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

GOOD AFTERNOON PETRONELA THE CONVERSATIONS THAT HAD ON THE SITE WERE IN CHAT DAI THE MOST MAINTAIN THE EMAILS I SENT TO THEM, SO THE DOCUMENTS HAVE MORE THAN 13 EMAILS AND THE EMAIL ASKED FOR AN ANSWER THAT THEY DID NOT HAVE TO DECIDE THEY TALK TO HIM WITHOUT CHAT AND THE ONLY ANSWER THAT GIVES ME AND THAT THIS DOCUMENT IS MISSING OR WHEN IT IS NOT CHECKING THIS IS NOT AI FOR ITS CUSTOMERS AND THE KIND MADE TO BE I WILL SELFIE EVERYTHING SEND THE WAY TO TWO TYPES OF DOCUMENTS.

THEREFORE YOU WANT I CAN PASS THE LAST EMAIL THAT I SENT TO THEM AGAIN WITH ALL DOCUMENTS THAT WAS ON THE 28TH THAT WAS THE TENTH THAT I SENT I AM TRYING TO ACTIVATE MY ACCOUNT WITH HAS 30 DAYS

I AM WAITING FOR AN ANSWER BECAUSE I AM SO CONCERNED BECAUSE I SENT MY DOCUMENTS IN ANY WAY TO THEM AND I DON'T KNOW IF THE SITE IS MORE RELIABLE.

Thank you very much, Mengodf, for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello mengodf,

I looked at your complaint and will do my best to help you. I would like to invite Vulkan Rich Casino into this conversation. Can you please specify what is the problem with player’s withdrawal?

Dear Mengodf! Your winnings from the no deposit bonus have been canceled for repeated violation of the rules of our resource, namely the creation of multi accounts.

https://vulkanrich.com/termsandconditions - section "Регистрация в клубе VulkanRich"

You were aiming to get a no deposit bonus on all your accounts and wager it! The creation of multi-accounts on our resource is prohibited! Our resource did not block you for such violations of the rules, but disabled the ability to activate no deposit bonuses for all your accounts!

We verified your main account - and left you the opportunity to play with your own funds, take part in tournaments and use deposit bonuses!

Best regards, VulkanRich

as well as multiple accounts I only have my account I never had another account on the site so this is a lame excuse if it were multiple accounts because they asked for my documents about 7 times and always explaining that the documents were wrong rolling me up I have all emails. Strange now they came to say that after almost a month I tried it only after I complained here at the casino guru they gave a lying satisfaction.

Dear Casino,

please send me relevant proof that this player has multiple accounts, my email: viliam.v@casino.guru.

The evidence was sent to your email.

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.