HomeComplaintsLucky Hunter Casino - Player’s account has been closed.

Lucky Hunter Casino - Player’s account has been closed.

Opened
Current status

Waiting for player to reply

6d 22h 44m 12s

Lucky Hunter Casino
Safety Index 8.6 High

Case summary

The player from Austria has had his account deactivated by the casino without any explanation and is not receiving responses to his email inquiries.

Written by Kristina
Complaint Resolution Center Team Lead
Submitted: 16 Sep 2026
Public
Public
yesterday
deTranslationgb

Hello,


The casino deactivated my account without giving any reason and is not responding to email inquiries.


Please help me clarify the situation.

Automatic translation:
Public
Public
1 hour ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Public
Public
1 hour ago

Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

  • Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
  • Had you completed verification before you lost access to the account?
  • Were your winnings accumulated while a bonus was active, or without an active bonus?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina


RaBe72 has 6d 22h 44m 12s to reply

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