BoaBet Casino - Player’s winnings haven’t been received yet.

Hi , I had won 250,000 at boabet with actual money not with a bonus and

I made withdrawal request of 220,000 nok and withdrawal verification was done and requested was completed and sent to payment provider team

which had a time Frame of 3-5 working before funds appear in my bank account

but it’s been more than a week and while I’m trying to ask them, what is the reason why the payment is getting delayed? They are not coming up with a solid reason just telling me the same thing that payment providers are having some issues to process the transaction and we have sent inquiry to the relevant team and as soon as we have information we come back to you we appreciate your patience

when I had my last withdrawal of 15000 nok 2 weeks before they paid me in my same account in three days but this withdrawal they’re taking too long and they are not telling me the exact reason why the payment is getting delayed. I have seen you guys are meditating between players and bet companies to ressolve disputed issues.

kindly help me to get my payment thanks

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Vanilla3486562658028,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Kyc is approved the same day

verification was approved same day

transaction was completed same day

and payment was sent to payment provider team to process the transaction

is only hanging in there with their payment provider team which I heard from the them

and its been more than a week since all the verifications were approved that’s why I’m getting little frustrated why they are not telling me the reason of delaying payment

The casino asked me yesterday to cancel my approved withdrawal and use a different method, which would reset the KYC and approval timeline. I have declined because they just successfully paid a smaller 15,000 NOK withdrawal to this exact bank account last week. They are clearly using this to stall.

Hi Dear Casino Guru,

hi Jean , my case waiting timer countdown is finally finish , waiting for your response

thanks

Dear Vanilla3486562658028,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi Jean thanks I’m doing good hope you are having a great day

no unfortunately I haven’t received my withdrawal yet I’m hearing the same vague templates

the withdrawal is with payment provider team , your withdrawal is in final stage we have asked the relevant team we are following up with finance please have some more patience

Hi Jean

have you seen my reply ?

Hi today they have canceled my request and funds are also not credited in my boabet main balance and they are Trying to locate what happen

They cancelled my withdrawal request of 220000 NOK after more than two weeks and I don’t know where that money is because this money didn’t credited back into my main account balance. It’s like completely vanished from my Balance account and I’m trying to ask what happened with the transaction where the money went and they are not answering me just I got to Know from live chat that they’re trying to figure out what happened with the transaction and they’re trying to locate the money and I had 30,000 nok in my account from before also ,

I made a new withdrawal request of 30,000. This one is also pending with a message. That payment will be processed shortly by operator.

After 3 weeks they sent my 220000 nok cancelled transaction back to my boabet main balance

but I am still waiting for my 30,000 nok in my bank account

Dear Vanilla3486562658028,

Thank you for your cooperation.

• Please share screenshots of all relevant correspondence with the casino regarding the withdrawal delays.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Munya, (munya.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Jean

Thanks and waiting for your next move

Dear Vanilla3486562658028

I am sorry to hear about the issue you are experiencing with the casino. I appreciate you bringing this matter to our attention.

I will contact the casino on your behalf and do my best to facilitate a fair and timely resolution. If any additional information or documentation is required during my assessment, I will let you know.

At this point, I would like to invite a representative from BoaBet Casino to join this discussion and provide their comments regarding the matter.

Dear BoaBet Casino,

Could you please review the player's complaint and share your comments on the issues raised? If applicable, kindly include any relevant information or evidence that may assist in clarifying the circumstances of this case.

Thank you in advance for your cooperation. I look forward to your response.

Thanks for helping me

Finally I got paid from Boabet Thanks for the help Casino Guro

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Vanilla3486562658028,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Munya