The player from Saxony reported that Viggoslots had closed his account due to alleged security concerns, even though he insisted he had never violated any terms and conditions. He hadn't won anything over the past three months, but his account was suddenly locked. The player confirmed that there were no pending withdrawals or other funds on his account when it was closed. We explained to the player that the casino had the right to close accounts at any time as long as they didn't confiscate winnings or funds. As a result, we were unable to assist further and the complaint was rejected.
Viggoslots Casino - Player's account has been closed for security reasons.
Amount: €1
Viggoslots Casino
Safety Index:Above averageSafety Index
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6.6
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Case closed
Our verdict
Other
REJECTED
Case summary
11 months ago
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11 months ago
Translation
Viggoslots has abruptly locked my account due to apparent security concerns. I have never violated the terms and conditions, nor used any bonuses, I've only made deposits. Over the past three months, I haven't even won anything that I could have cashed out, and then suddenly my account was locked. The response I received regarding why my account was locked is as follows:
Dear Torsten,
We have received your email, and it is with regret that we inform you that your account has been closed for security reasons, and unfortunately, it cannot be reopened.
We appreciate your understanding in this matter.
Automatic translation:
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11 months ago
Dear Togo1988,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Viggoslots Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Was there any withdrawable balance on your account?
- Were there any pending withdrawals or other funds on your account when it was closed?
Thank you very much in advance for your reply.
Best regards,
Tomas
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11 months ago
Translation
No, nothing, the account was simply closed.
Automatic translation:
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11 months ago
I apologize for the delay.
Please understand we believe the casino can close players' accounts at any time for any reason as long as they don't confiscate their winnings or funds.
I apologize we won't be able to help. Please let me know if there is anything else I might help you with, otherwise the complaint will be rejected.
