The player from Austria is highly dissatisfied with the overall casino experience. We rejected the complaint because the player didn't respond to our messages and questions.
Videoslots Casino - Player’s complaining about the overall casino experience.
Amount: €50
Videoslots Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Registered at the casino for 1 week! NO winnings and in the BONUS at the freerolls tournaments you are still cheated out of your balance or you had free spins and strangely, you can no longer access the slot and further jokes. Biggest rip-off there is! Support doesn't matter! -10 / 10 rating
Automatic translation:
Public
Public
2 years ago
Dear Christoph,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me.
Regarding the issue with freerolls tournaments, please forward any supporting evidence, such as screenshots or videos, possibly your game history along with any relevant communication to petronela.k@casino.guru?
Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.
Looking forward to hearing from you. Thank you in advance for your understanding.
Best regards,
Petronela
Please disable your AdBlock