Videoslots Casino ES - Player reports casino website outage.

I don't understand what's going on with the videoslot casino. Since yesterday, it keeps showing that it's under maintenance, there's no way around it.

Dear Sandiafresca,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Can you confirm if there are any funds remaining in your casino account?
• Has your account been successfully verified previously?
• Have you received any communication from the casino regarding scheduled maintenance on their website?

If you have any relevant correspondence, please forward it to petronela.k@casino.guru.

I've checked the website myself and encountered the same issue.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Yes, I still have funds, but not much, I have been verified for more than 1 year, yes that happened yesterday at 8 pm

Thank you very much, Sandiafresca, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello Sandiafresca,

My name is Michal and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Videoslots Casino ES,

Could you possibly provide additional information regarding the website status and clarify the situation?

Thank you in advance.

Respectfully,

Michal

Hello there,

Our site was temporarily unavailable due to maintenance earlier this week, which did end up take a bit longer than expected to resolve before the site was available again.

The site is however up and operational again now, and there should not be any issues with accessing the site or any player accounts.

If the user still sees the maintenance message, they may need to clear cookies and cache on their browser.

Kind regards.

Team Videoslots.

Dear Sandiafresca,

Can you confirm that the website is fully operational and working from your side? We will be waiting to hear from you

Everything is now solved, thank you very much

Dear Sandiafresca,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Michal V, Casino.Guru