Vegas Rush Casino - Player’s experiencing difficulties with withdrawing his winnings.

after making several deposits, I won $200 from a free chip. They sent me a $160 check that absolutely no bank would cash. I’ve called 5 times and no one answers the phone. I’ve complained via chat and email and they continually say, "You need to cash the check at your bank." Even after I’ve told them several times that I tried that and no bank will accept it. I also won another $200 which they will not allow me to withdraw because the first withdrawal is still "pending". This casino just gives you the constant runaround until you give up.

Dear Luke,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Was it your personal choice to use this withdrawal method, please?  I checked the T&Cs (https://www.vegasrushcasino.com/terms/) and I found this:

"When you receive a payment by check, you must deposit said check within 30 days of issue to your financial institution. Any delay could result in the check no longer being valid. In this event the company isn't responsible and a reissue of the check payment will not be made."

For how long have you been trying to withdraw your winnings? Did the banks that you’ve been to specify the reason why they didn’t want to accept the check?

I hope we will be able to help you to receive your winnings as soon as possible.

Best regards,

Kristina

Yes I chose to get a check. But I immediately tried to cash it at 2 different banks. They said that the check was not in US funds. I’ve requested to cash out in bitcoin but have yet to receive a response.

Luke, thank you for your reply. Please, let us know about the outcome. Could you please then send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru, or you can post it here. 

Thank you for your response. Now they are telling me that since I chose to get my winnings by check, I cannot change my mind, even though I’ve made it clear that the check was a worthless piece of paper. And I still can’t withdraw my second winning as the first withdrawal is still "pending"

Thank you very much Luke for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Luke,

I looked at your complaint and will do my best to help you. I would like to invite Vegas Rush Casino into this conversation. Can you please specify what is the problem with the player’s withdrawal?

They sent me a check that no bank will accept. I asked them to cancel the check and requested they deposit the money into my bitcoin account. Many times they have told me "you need to deposit the check into your bank." And I keep telling them I tried and no bank will accept it. Then they said since I chose to receive a check I cannot now change my mind.

We would like to ask the Vegas Rush Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

They now no longer answer my emails. I did receive a call from them saying that I could not change my mind about the withdrawal method I chose, even though it was a worthless piece of paper that no one would cash.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.