The player from Mexico faced issues with depositing money into the casino, as after following instructions for online banking, the deposit had not been received. The issue was resolved when evidence from the casino confirmed that the $200 deposit had been credited to the player's account. The player subsequently used the funds for bets, and the complaint was marked as 'resolved' in our system. We appreciated the player's cooperation and encouraged them to reach out for any future issues with online casinos.
Vavada Casino - Player's deposit is delayed.
Amount: Mex$214
Vavada Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
Public
Public
2 months ago
Translation
I wasn't familiar with this casino, but the good reviews caught my attention. However, my experience has been different. When I tried it, the moment I made a deposit, I was redirected to a page where all the information I needed to add to my online banking was listed. I followed the instructions exactly, but I still haven't received my deposit...
Automatic translation:
Public
Public
2 months ago
Dear david250398daag,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
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2 months ago
Hey David250398daag,
We're really sorry to hear that you were unsatisfied with our project. Your $200 deposit was credited to your account yesterday, and we see that you've already used the funds on bets.
Occasionally card deposits might not go through right away. We recommend trying again or waiting a bit before making another attempt. If the money has been debited but your balance is still zero, please reach out to our support team.
We really hope you’ll give our project another chance and, perhaps, change your opinion. Wishing you the best of luck!
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1 month ago
We have received evidence from the casino that the deposit was indeed credited to the player's account.
Dear david250398daag,
I'm glad to hear that your issue has been resolved successfully. We will mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation, david250398daag, and if you encounter any issues with this or any other casino in the future, please do not hesitate to contact our Complaint Resolution Center. Our goal is to assist you.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would appreciate if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review and any suggestions you may have to improve our complaint resolution and mediation process would be greatly appreciated. Your feedback could prove helpful to others who are considering contacting us about any online casino-related issues. Thank you in advance for your time.
Best regards,
Veronika Lash
Casino.Guru
