Vavada Casino - Player’s account has been blocked.

The close my account with

and they dont explain me clear why? Its clear stealing what they did to me.

I never took any bonus and i was playing fair.I requested the initial deposit that i did and they deny my Withdrawal .

The last conversation that i had on live chat from them it was

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Your account was blocked without rights to restore it, according the rules of our casino paragraph 16.1.6.

16:29Using special game strategies for illegal profit or money laundering.

They also said that the will keep my money FOR THE FAVOR OF THE CASINO.

This is unfair and ridiculous,

Regards

Christos S*******

Dear ChristosSotiriou,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live games, slots, or multiplayer)?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi Petronela and thank you for your reply.

I registered with them 5 of May 2022 and my account was fully verified. I have sent them all my documents.

I was playing only Live Black Jack .Of course if there is any further conversation i will update you.

Thank you in advance

Regards

Christos S*******

Dear ChristosSotiriou,

Could you please forward any relevant communication between you and the casino to petronela.k@casino.guru? Thank you in advance.

Hi There and thanks for your massage

No i didnt have any relevant communication

All the conversation that i had with vavada casino it was by live chat.

The didnt sent me any email.

The last thing that they right me on live chat it

Your account was blocked without rights to restore it, according the rules of our casino paragraph 16.1.6.

16:29Using special game strategies for illegal profit or money laundering.

We will not pay your ,All your money will stay for the casino favor.

Please let me know if you have any further explanations.

Thank you very much, ChristosSotiriou, for your reply. I do apologize for the late reply. Could you please advise if you have saved, by any chance, your game history before your account got blocked?

Hello and thank you for your response.

No i didnt save my game history.I didnt know that the things well go so wrong so i never thought to save my game history..

I s there is anything else that you need me to do from my site?

Thank you very much, ChristosSotiriou, for your reply. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello ChristosSotiriou,

I will assist you with the complaint from now on. I will contact the casino representative in order to find out how I can help.

I would like to ask the representative of Vavada Casino to join the conversation in order to help us resolve the issue.

Vavada Casino,

could you explain why ChristosSotiriou's account was closed and the balance was confiscated?

Good day! Mr. Christos's account was indeed blocked after our colleagues from Softgamings found out about him using a strategy, which is prohibited by the rules of our platform.

Due to the violation of rule 16.1.6, we were forced to restrict his access to our services, with a subsequent complete ban on any gaming activity in our casino. The evidence of violation were sent to Thomas by e-mail, a representative of this forum.

In this situation we are ready to make concessions with the player and pay the winnings of 250$. 

But such actions are strictly prohibited by the rules of our project, we do very much appreciate our players and want them all to stay in a comfortable and fair environment. That is why the ban on playing in our casino will not be lifted.

Hello,

and thanks for the reply, to Vavada casino.

ChristosSotiriou,

Please note, that the casino can close accounts at any time without providing reasons for doing so, which we don't consider unfair, provided they pay players what they are owed. Based on the explanation provided by the Vavada casino representative we concluded you should be paid your winnings.

Please let us know when your winnings will be paid to you. After confirmation from you, we'll close the complaint.

Dear Tomas

Thank you for your uptade.

As soon as i get paid i will let you know.For the moment i did not received any payment from them.

Hello, Christos! We have restored your account, you need to login and request your payment manually. We remind you that after you create an inquiry to withdraw your winnings, account will be blocked permanently.

Hello! We have restored the account to withdraw winnings 11 days ago, but we have yet to receive any messages from mr. Christos. We would like to clarify if everything is okay? Maybe he needs any additional help from us?

Hello ChristosSotiriou,

I am taking over your complaint because my colleague Tomas is sick.

Could you please confirm that you restored the account and withdrew the money manually, as the casino suggested?

Or do you need help with that?

Dear ChristosSotiriou,

We are extending the timer by 7 days. Please, be aware that in case you fail to comment on your complaint in the given time frame, we will reject your complaint.

Because ChristosSotiriou didn't answer, we suppose that he withdrew the money, so we are closing this complaint as solved.