Thor Casino - Player's deposit not credited to the account.

I made my first deposit of 20 euros at the Casino and it was not credited to my account. The issue is with their payment system, and the support team is of no help. I have all the proof of payment and conversations with the support team but they simply state that they are analyzing the situation. It's a terrible experience and I wouldn't recommend this Casino to anyone, unless you want to lose your money.

Dear agmfilho,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

• Please, could you clarify if you have tried contacting your payment processor regarding this issue?
• Please could you forward the payment receipt and any relevant communication to tomas@casino.guru?
• Alternatively, you can post screenshots in the complaint thread.

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

Good morning . Requested email already sent. Thanks .

If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account, or refunded to your bank account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Thank you for your help . The balance updated to the 20 euros I deposited. I didn't have any help from the chat or even a contact from the Casino to resolve the issue. You can close the topic if you want, but I don't recommend it. Thanks

Do I understand correctly the amount you deposited was reflected on your casino balance? May we consider the issue resolved?

Yes it was resolved. Thank you for your help .

Dear agmfilho,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru