The player from Austria deposited money to the casino, but the funds were never credited to his account. Despite contacting support, the issue remained unresolved. We advised the player to contact his payment provider to investigate the issue. Subsequently, the player confirmed that the money had been credited to his account. The complaint was marked as resolved.
Thor Casino - Player’s deposit is missing.
Amount: €200
Thor Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 months ago
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4 months ago
Translation
I deposited money from my bank account, but the funds never got credited. I reached out to support via chat and explained my issue. They said the responsible finance department is handling the matter.
Automatic translation:
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4 months ago
Dear grgamen,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.
If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.
I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Tomas
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4 months ago
Translation
Since I received a message from the casino when I made my first deposit of over 100 euros that the transaction had failed, I tried to deposit money twice using a different provider offered by the casino and the same thing happened again and that's why the whole story seems strange to me
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4 months ago
Translation
Thank you very much for your help, the money has been credited to my account.
Best regards from Vienna
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3 months ago
Dear grgamen,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
