The player from Germany has requested a withdrawal. Unfortunately, the payment seems to be delayed. Although the casino did not reply in this complaint's thread, the player received his funds and the issue is resolved.
The Clubhouse Casino - Player’s withdrawal has been delayed.
Amount: €7,100
The Clubhouse Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.7
The Clubhouse Casino has a Safety Index of 4.7, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Translation
Hi there,
I have the same problem as the user Marcel.
Allegedly there are no payouts yet. My account is verified. The casino doesn't answer either.
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3 years ago
Dear Alexander,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please specify how many days ago was your withdrawal requested and if you’ve accumulated your winnings with or without an active bonus?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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3 years ago
Translation
Hello the problem is that you can't apply for any. Look at Marcel's problem on your side (it's the only other problem), apparently the user has now been able to apply for one. However, the support told me that there was no payout function yet
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3 years ago
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I used the welcome bonus and the support also confirmed that it was successfully implemented. The KYC procedure has already been completed. I just can't request a payout
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3 years ago
Thank you very much, Alexander, for your replies. If the complaint that you are referring to is the following one https://casino.guru/the-clubhouse-casino-player-s-struggling-to-withdraw it is very close to be resolved.
I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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3 years ago
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The function was now available. I'm curious how long it will take.
Thank you in any case!
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3 years ago
Hello Alexander!
I will be taking care of your complaint from now on. I would like to invite representatives of The Clubhouse Casino into this complaint in order to help us resolve the withdrawal issue.
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3 years ago
Translation
Dear Casino Guru Team,
meanwhile the problem has changed. The casino management decided to close my account for good. Without giving any further reasons.
This morning (October 8th. I received an email that I should submit other documents) to speed up my payment.
I have a total of € 7,100 to pay out.
Other documents have been requested from me, all of which I have submitted. I am really worried about not receiving my money under these conditions. I have not violated the bonus conditions or anything like that. I was simply not told any reasons and whether I would even receive the payouts.
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3 years ago
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Please also adjust the amount in dispute to € 7,100.
I loved playing in the DAMA NV group and never had any problems and now I have something like that.
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3 years ago
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I have a new UPDATE:
I will keep you informed if the money arrives.
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3 years ago
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€ 4,000 have already been received today, only € 3,100 are missing
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3 years ago
Hello Alexander!
Do I understand correctly, that the casino decided to close your account but pay out your winnings at the same time?
The disputed amount was changed to €7 100.
Please let us know, when you'll receive your final installment from the casino.
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3 years ago
Translation
Yes exactly, the account has been closed.
Allegedly everything was paid off. But I only received € 4,000.
There are still € 3,100 outstanding.
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3 years ago
Hello Alexander!
I would like to suggest that we wait for the second payment to arrive for a few more days. I will set the timer for 7 days, in this time you can inform us once you will receive it.
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3 years ago
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Okey, I received everything. The case can be closed as solved.
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3 years ago
Hello Alexander!
I am glad to see the great news. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
