The Clubhouse Casino Review

The player from Germany had deposited 300 Euros in Clubhouse Casino, stopped playing with a balance of 293 Euros, and later discovered only 93 Euros in his account. He had contacted customer support, which had not resolved the issue. He had expressed frustration over the lack of progress and communication from the casino. The player later confirmed that he had received the missing funds, but complained about not receiving compensation for the stress and frustration caused by the incident. We had extended the complaint's timer by 7 days, but the player did not provide further responses. As a result, the complaint was rejected due to a lack of additional information.

The player from Australia used two welcome bonuses and won $12,000. The casino, however, only allowed a withdrawal of $3,000 and has ceased communication with the player. The player has verified their account and possesses gaming history proof from that night.

The player from Germany had experienced repeated software malfunctions during games at Clubhouse Casino, with games abruptly stopping or running incessantly. Despite numerous complaints, no effective assistance or compensation was provided, with the blame often shifted to the player. In addition, he had reported a misleading game, but no action was taken. We had asked the player to provide any relevant communication or screenshots along with his game history. However, due to lack of supporting evidence, we were unable to proceed further with the case. The complaint had been rejected.

The player from Germany had utilized a 100% bonus at Clubhouse Casino with the assurance of no withdrawal restrictions. However, he discovered that he could only withdraw 1000€, which contradicted the information provided by the support team. After reviewing the casino's Bonus Terms and Conditions, we determined that all bonuses were subject to a 1,000 EUR maximum win. Despite the player providing screenshots of a conversation with a support agent who had assured him there were no restrictions, we had to inform him that the Terms and Conditions took precedence. Due to these reasons, the player's complaint had been rejected.

The player from Australia is unable to withdraw winnings due to all submitted verification documents being rejected. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Australia was unhappy with a perceived delay in the return of their funds. We had advised the player that withdrawal processing could take up to 14 days due to possible KYC verification or a high volume of withdrawal requests. We had extended the response time frame by 7 days for the player to provide further information. However, due to the lack of response from the player, we were unable to proceed with the investigation and had to reject the complaint.

A player from Ireland was playing blackjack on the casino site with high bets. He was repeatedly kicked out from the game four times in a row, each of which resulted in a loss. We closed the complaint because the player stopped responding.

The player from Ireland has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. Although it seems as though this issue has been resolved, the complaint was rejected because the player didn't respond to our messages and questions.

After successful wagering of the first deposit bonus the player "DRAGE345" had ended up with balance of €700. The player requested withdrawal but had issues with withdrawal payment methods. His chosen withdrawal method was not available, withdrawal via other payment methods was pending, and 9 days later, casino agent said they couldn't share any withdrawal inf with the player. There were no more updates about this case.